About me
Jelisaveta is a part of the content team and writes articles for the Tidio blog. As a language bachelor, Jelisaveta strives to create quality pieces that are as compelling and informative to her readers as possible. She makes sure her posts are enriched with expert advice, and practical examples businesses can use to boost their growth. Professionally, she is interested in the topics of eCommerce, marketing, and chatbots.
Before joining Tidio, Jelisaveta worked for the WordPress theme author company, where she wrote content related to digital marketing, eCommerce, and web design.
In her spare time, Jelisaveta loves traveling, taking photos, listening to her favorite k-pop tunes, and singing karaoke with her buddies.
My articles
9 Best Unified Messaging Platforms to Consider in 2024
Check out our reviews about the best unified communication solutions for your business. Compare the pros and cons of each tool to choose the best option for your ecommerce needs.
Positive Scripting in Customer Service: Key Success Tips
Discover how to use positive scripting to create empathetic statements for your customers. Find out positive scripting examples for customer service and how your business can benefit from them in the long term.
9 Best Customer Service Channels to Consider in 2024
Discover the best customer communication channels for your website. Explore a wide variety of features from AI-powered chatbots to omnichannel support, and find the most
6 Tips for Building a Great Knowledge Base Chatbot
Discover how to build a knowledge base chatbot for your specific needs. Learn the benefits of using a knowledge base AI chatbot and explore the best practices to set it up for efficient customer support.
10 Best Customer Messaging Platforms to Consider in 2024
Discover the best customer messaging platforms you can use to engage your target audience. Learn about the main features of consumer messaging software and what value it can bring to your business.
What Is Ticket Tagging and How to Do It Right [In-Depth Guide]
Discover the essentials of ticket tagging and learn the best practices to do it right. Find out the key benefits of ticket tags and learn how to do it using the Tidio platform.
7 Key Features to Look for in a Multilingual Live Chat Solution
Discover key components of multilingual live chat and its benefits. Explore the most important features a multilingual live chat solution should have to enhance customer satisfaction and reduce waiting times.
5 Tips to Measure and Optimize Case Deflection
Learn practical tips to measure and optimize case deflection to improve your customer support strategy. Discover how tracking and increasing your case deflection rate can help reduce support tickets and enhance user satisfaction.
Ecommerce Sales Funnel Optimization Guide [+Examples]
Learn how to set up a sales funnel tailored for your ecommerce business. Explore strategies to guide customers seamlessly through each stage of your ecommerce conversion funnel.
Zendesk vs. HubSpot: The Ultimate Comparison Guide for 2024
Check out the differences between Zendesk vs. HubSpot for customer support. Learn the capabilities of HubSpot and Zendesk and find out how each tool can benefit your organization.
Help Scout vs. Zendesk: The Ultimate Comparison Guide (2024)
Check out the ultimate comparison of Zendesk and Help Scout features. Learn both solutions' strengths and weaknesses to choose the right one for your business.
8 Efficient Ways to Use Live Chat for Lead Generation [Guide]
Explore 8 effective ways that will help you use live chat for lead generation. Understand key tactics to transform website visitors into leads through personalized, real-time interactions.
Gorgias vs. Zendesk: The Ultimate Comparison Guide for 2024
Check out our ultimate guide on Gorgias vs. Zendesk. Discover the core features of both tools to find which one is more suitable for your business.
Zendesk vs. Intercom: The Ultimate Comparison Guide for 2024
Check out the ultimate comparison of Intercom vs. Zendesk. Learn the similarities and differences between the features of both software and choose the one that works for your organization.
Preparing for Black Friday: Ultimate Customer Service Checklist
Discover the essential Black Friday online shopping tips you can use this holiday season. Check out the best BFCM ecommerce strategies that will help solve the challenges of your customer service reps.
Top 10 PrestaShop Live Chat Modules for Better Engagement
Discover the best PrestaShop live chat support tools for your website. Learn about the relevant components of a live chat module, compare the pros and cons, and select an option that matches your ecommerce needs.
10 Best Returns Management Software for Ecommerce (2024)
Find out the best returns management software in the market. Learn and how you can manage product returns for your company.
10 Best Shopping Cart Abandonment Software in 2024
Find out the best cart abandonment recovery tools to help your online brand engage, convert, and retain your customers. Use these shopping cart abandonment solutions to enhance the overall marketing strategy for your ecommerce store.
A Full Guide to Chatbot Development [Best Practices & Tools]
Discover the key tips for custom chatbot development and compare the top services in this category. Explore the industries that will benefit most from chatbot implementation.
Top 12 Customer Engagement Software for Businesses in 2024
Check out our list of the best customer engagement solutions in the market. Learn about the key features, pros and cons of user engagement tools, and what value they bring to your company.
7 Best Customer Communication Management Software in 2024
Examine the basics of CCM tools and explore some of their key benefits. Check out the best CCM software options for managing efficient customer interactions.
Ecommerce Launch Checklist: 15 Steps to Start an Online Store
Discover the essential ecommerce site checklist you can use when opening your online store. Learn key tips and strategies you need for a successful ecommerce launch.
10 Best Complaint Management Software Systems in 2024
Learn about the best complaint management systems for your customer grievances. Compare the reviews and choose a system that is easy to use, affordable, and that you can optimize for better performance.
7 Best Customer Experience Software for 2024 [Reviews]
Compare the reviews about customer experience solutions to find the best options for your organization. Find out the relevant features you need included in your plan for optimum business performance.
Enterprise Chatbots: How to Use Them for Your Business Needs
Discover all about enterprise chatbots, including their benefits, features, and use cases. Learn tips to make the most out of your enterprise chatbot strategy.
Lead Generation Chatbots: Tools, Use Cases & Tips (2024)
Discover the most practical lead generation chatbot use cases and explore tips on how to make the most out of these virtual helpers. Check out the best chatbots for lead generation available and learn how to set up one yourself.
What Are Conversational Interfaces? [The Ultimate Guide]
Discover different conversational user interfaces and their benefits. Learn the best use cases o and the key strategies to make the most out of AI conversational interfaces.
How to Build a Multilingual Chatbot in 2024? [+Benefits]
Discover the inner workings of multilingual chatbots and learn how to set up your own. Find out the key benefits multi-language chatbots can bring to your business.
Top 10 Best AI Sales Funnel Software for 2024 [Reviews]
Learn about the best AI sales funnel software tools in the market today. Discover how to choose the best funnel software for your sales process and how it can benefit your business in the long run.
10 Best AI Sales Assistant Software [2024 Reviews]
Find out the best AI sales tool your team can use to engage your target audience. Compare their pros, cons, and pricing options, and choose a software that optimizes your sales processes.
Chatbot vs. AI Virtual Assistant: What Are the Differences? 2024
Discover the core differences between AI virtual assistants vs. chatbots. Compare the capabilities of chatbots and AI assistants and learn which one works better for your requirements.
12 Best Conversational AI Platforms [Reviews for 2024]
Check out the top conversational AI services that are revolutionizing how businesses interact with their clients. Learn how conversational AI works and why it's valuable for your organization.
Intelligent Virtual Assistants (IVAs): Definition, Use Cases, Tips
Discover what virtual intelligent assistants are and how they work. Explore virtual assistant AI examples and benefits, and learn tips to implement them for your business needs.
AI Knowledge Base: Elements, Tools & Benefits [Full Guide]
Explore how you can incorporate AI into your knowledge base software. Discover the key components of an AI knowledge base system and the best tools you can use to enhance your self-service capabilities.
10 Best Artificial Intelligence (AI) Plugins for WordPress in 2024
Improve your site’s functionality with our list of 10 best AI WordPress plugins. Discover how AI plugins for WordPress can enhance accessibility to your website.
CRM vs. Ticketing System: What’s the Difference? [+Benefits]
Find out about the similarities and differences between CRM and ticketing software. Learn more about the benefits of integrating a ticketing system into your CRM, and vice versa.
Ticket Triage: 7 Tips to Successfully Triage Support Tickets
Discover the practical tips for a successful ticket triage. Learn the benefits of ticket triaging and how to make the most out of it using Tidio.
10 Best Enterprise Help Desk Software (2024 Reviews)
Check out some of the best enterprise software suited for large corporations. Learn about the benefits and drawbacks of using help desk tools for your organization.
9 Essential Help Desk Ticketing System Features
Check out the most important ticketing system features. Find out how to make the most of these help desk features using Tidio.
Top 11 Zoho Desk Alternatives and Competitors in 2024
Explore the best alternatives for Zoho Desk for your business. Compare the reviews of Zoho alternatives and choose an option that fits your service needs.
15 Help Desk Templates to Copy-Paste for Quick Replies
Discover the best help desk templates and streamline your support processes. Explore help desk template benefits and learn how to add them using Tidio.
12-Step Help Desk Checklist for CX Excellence [Guide]
Discover the most practical help desk checklist available on the web. Learn its advantages and download the free help desk checklist template.
Top 10 Shared Inbox Tools for Team Collaboration (2024)
Check out our list of the best team inbox software for agents to collaborate on support requests. Boost productivity and transparency in your team using shared inbox solutions.
Say Hello to Tidio Chat Flows: Intelligent Conversion Tools
Discover the chat flow potential when it comes to boosting your support processes. Learn more about the reasons why Tidio’s transitioning from chatbots to chat flows.
10 Best Kayako Alternatives for Customer Support (2024)
Discover the top Kayako alternatives and competitors on the market and compare their main features and pricing. Learn more about the drawbacks of the tool and why you may need to go for a Kayako alternative.
What Is Help Desk Workflow? [Examples & Steps to Use]
Learn what help desk workflow is and why it’s important. Explore the most practical help desk workflow examples and the tips you can use to implement them.
10 Help Desk Best Practices and Tips for Quality Support
Discover help desk best practices and tips you can use for your needs. Learn the key benefits of using a help desk system for your customer service.
The Ultimate Guide to Automated Ticketing Systems: 10 Best Software Reviews
Discover the best automated ticketing system software on the web and explore its benefits and main features. Learn key tips to implement this system in your support processes
Help Desk Management: 7 Best Practices for Success
Discover the best help desk management practices and learn the benefits they can bring to your business. Compare the features and pricing of the top help desk management software on the web.
Help Desk vs. Service Desk: What Are the Differences?
Discover the most important difference between service desk vs. help desk. Explore their benefits and main features, and choose the best option for your business.
8 Best Open Source Helpdesk Ticketing Software in 2024 [Free & Self-Hosted]
Discover the top open source helpdesk software on the market and check out their key features. Learn all about the benefits of using free ticketing software for your business.
7 Best WhatsApp Chatbot Tools: List Of AI Assistant Bot Platforms [Free Options]
Check out the leading WhatsApp chatbot tools on the market and compare their main features and pricing. Learn how to choose the best WhatsApp bot platform for your needs.
What Are Chatbot Intents: Classification, Use Cases, and Training Tips
Discover the most commonly used chatbot intents across various industries and learn about their benefits. Follow the most practical steps for successful bot intent training.
6 Best Chat Platforms for Business & Online Chatting in 2024
Compare features and pricing of the leading chatting platforms on the market. Learn more about the benefits these tools can bring to your business.
Ecommerce Conversion Rate Benchmarks & Tips (2024)
Discover key ecommerce conversion rate statistics and trends. Explore useful tips to boost the conversion rate of your online store.
40+ Essential Shopping Cart Abandonment Statistics (2024)
Get informed about the latest shopping cart abandonment statistics and trends. Browse through various stats and find effective ways to enhance the shopping experience of your customers.
6 Different Types of Chatbots [Classification & Categories]
Discover various chatbot types available and compare their characteristics. Learn more about useful bot abilities that can help automate your business.
What Is Chatbot Automation? [Benefits & Main Features]
Find out what chatbot automation is and how your business can benefit from it. Discover what features to look for while choosing chatbot automation software to make the most out of this solution.
19 Top Ecommerce Integrations: Choosing the Best Platform for Your Online Store
Discover some of the best ecommerce integrations with the leading platforms for each category. Learn how these types of integrations can be useful for your online business.
What Is Customer Self-Service? [Examples, Tips & Tools]
Learn all about customer self-service and the benefits it can bring to your business. Get inspired by the examples to deliver outstanding self-service to your clients and check out the best tools in this category.
Complete Guide To Creating A Winning Customer Service Strategy
Get familiar with practical tips to improve your customer service strategy. Learn why having a quality customer support strategy is important for your business.
10 Best Live Chat Triggers to Boost Visitor Engagement
Check out some of the best use cases of live chat triggers to help engage your site visitors. Learn all about the benefits of chat triggers and find out more about practical message examples.
What Is Proactive Live Chat: Examples, Tips & Tools
Discover what proactive live chat is and how it can be beneficial for your business. Get familiar with some of the best use cases, tips, and proactive chat tools.
15 Christmas Marketing Ideas to Boost Your Sales (2024)
Read about practical tips that will help you make the most out of your holiday sales. Learn how a good Christmas marketing strategy can benefit your business.
9 Best Chatbot Software to Use in 2024
Compare the best chatbot software pros, cons, and pricing to choose the right one for your business. Learn the bot software types, benefits, and find out what features to look for.
The 10 Best Customer Service Software Platforms (2024)
Customer service is essential to business success. Explore the best customer service platforms and tools that you can use for free.
10 Best Customer Service Chatbots in 2024 [Full Guide]
Explore the best customer service chatbots and get inspired by practical examples. Discover the benefits of using a chatbot for customer support and tips to implement it.
Top 10+ Mobile Commerce Statistics for 2024 [Report]
Have a look at the most significant mobile shopping statistics you need to know.
70+ Useful Live Chat Script Templates for Effective Customer Support
Copy-paste our ready-to-use live chat scripts designed for typical customer service situations. It’s a low-effort way to speed up your work and improve customer experience.
Top 12 LiveChat Alternatives for Support Teams in 2024
Check out the best LiveChat competitors for your company. Choose a live chat software with an affordable plan that allows for more personalized customer interactions.
16 Black Friday Marketing Strategies You Should Try in 2024
Learn about the best Black Friday campaigns for small businesses and online shopping stores. Make the most out of this season using tried-and-tested Black Friday sale ideas.
7 Best Chatbot Builders for 2024 [Easy, Fast, No Code]
Discover the top 10 chatbot builders on the web. Learn what features to look out for to choose the best bot builder for your business.
Top 200+ Customer Service Statistics & Trends (2024)
Customer service is becoming a hot subject. Find out everything you need to know on customer experience statistics to increase your client satisfaction and grow your business.
How To Create A WhatsApp Chatbot in 8 Steps [Free & No-Code]
Discover all you need to know about a WhatsApp chatbot and its benefits. Learn how to easily implement and use WhatsApp bots for your own needs.
15 Effective Strategies to Boost Ecommerce Customer Retention
Check out the list of effective strategies that can help your ecommerce brand boost its online customer retention. Learn how good customer service can play a significant role in increasing your customer retention rate.
10 Top Ecommerce Website Designs & How to Build Yours
Discover the steps you should take when building your own ecommerce site and learn about the most important design elements. Explore top examples of ecommerce sites and check out the most popular platforms on the market.
10+ Best Email Marketing Services [Comparison for 2024]
Discover the top email marketing services on the web. Learn more about their benefits and get informed about the main features and pricing.
7 Easy Ways to Use Chatbots for Business [Examples]
Here’s everything you need to know about chatbots in business. Find out how chatbots for business work and the most effective strategies for using them.
6 Pop-Up Advertising Strategies That Work [+Examples]
Discover the best pop-up advertising tips and strategies you can use to get visitors to convert. Get inspired with practical real-life website examples of pop-up ads.
Customer Segmentation: The Ultimate Guide for Success
Learn all about different customer segments and the benefits of using them. Discover the best customer segmentation strategies that will help you enhance the experience of your clients and drive more revenue.
19 Ways to Effectively Increase Your Conversion Rate
Learn all you need to know about increasing your online store’s conversion rate. Check out effective strategies that will help you boost conversions and generate more revenue.
10 Best WordPress Chat Plugins Compared for 2024
The only comparison you'll need to choose the best WordPress live chat plugin. Top website live chat apps tested and compared for your convenience.
What Is A Good Customer Relationship: Definition & Example
Taking care of current clients is more cost-effective than finding new ones. That’s why companies should strive for customer loyalty and aim at building long-lasting relationships with them.
10 Vital Customer Service Chat Handling Skills for Agents
Find out which skills can help you deliver better customer service as a live chat operator.
Top Ecommerce Chatbots for Your Business [Tools & Examples]
Find out why launching a chatbot can be beneficial for your online store and discover the best platforms that offer ecommerce bots. Check out the best ecommerce bot examples on the market.
What Is a Chatbot? How It Works and Why You Need It
Discover all you need to know about chatbots and how they work. Explore the most common use cases and find out the benefits that come with using bots in your business.
