Lyro is an AI chatbot that solves up to 70% of customer questions automatically. It turns customer questions into conversations and delivers personalized replies like a human agent.   Unlike Flows which follow set rules and pathways to generate an answer, Lyro relies on machine learning to understand customer questions and draws information from your support content to create detailed responses.

A Lyro conversation is a customer interaction initiated through any channel integrated with Tidio that has at least one reply from our AI Chatbot.   Even if Lyro replies a dozen times or more to solve the customer’s problem, or if the customer leaves the chat window and returns to it at a later time, that still counts as a single conversation.

Every Tidio account starts with 50 Lyro conversations, but you need to upgrade to the Lyro AI Chatbot plan to refresh it monthly.   You can access higher Lyro conversation limits with the Lyro AI Chatbot and Tidio+ plans. If you’re using the Lyro AI Chatbot or Tidio+ plans, your limit refreshes 30 days from the moment you make the payment.

Lyro is available for most websites. However, you won’t be able to use Lyro if your website focuses on:

• Weapons and military

• Adult content

• Political campaigning

• Illegal activities

• Misinformation and fake news

• Healthcare and medical advice

• Gambling and betting

• Finance related (finance consulting, broker, exchanges etc)

If you have any questions about Lyro’s availability, please contact our support team.

Flows

• Can be used as a marketing automation tool that converts visitors into paying customers or boosts their order value
• Perfect for answering simple, pre-defined questions.
• Require manual configuration
• Are triggered by specific actions and can proactively engage users
• Follow user-defined rules and scripts to answer customer questions
• Available only on Tidio

Lyro AI Chatbot

• AI-powered support chatbot that helps you solve up to 70% of customer problems
• Perfect for answering complex customer questions and automating repetitive tasks
• Learns from your support content and then uses artificial intelligence and natural language processing to understand questions and provide the appropriate answer.
• Understands the intent behind customer questions and uses solely your support content to generate personalized responses.
• Is not restricted to pre-defined questions. Lyro can answer complex questions in a human-like manner based on the information you feed it.
• Available on Tidio. Can also be integrated with other customer service tools

Flows rely on pre-designed conversational paths while Lyro AI Chatbot uses artificial intelligence and natural language processing to understand questions and have human-like conversations with customers. Lyro provides more details to make sure customers are satisfied with the information they receive. On the other hand, Flows can be designed to convert visitors into buyers.   Keep in mind that you don’t have to choose between Lyro AI Chatbot and Flows. You can use both solutions at the same time to provide exceptional service to your customers.

Lyro automatically hands over the conversation to one of your human support agents when it can’t answer a customer question.   Your support team can see Lyro’s chats, so they can pick the conversation up from where the AI left it, providing a smooth customer experience.

No, we are not. We use Claude (Anthropic AI) and our in-house models to power Lyro. We use Claude because this Large Language Model (LLM) has been developed to become helpful, honest, and harmless - making it the most trustworthy LLM on the market.

Lyro automatically scrapes your support content and uses it as its knowledge base. If the required information is part of your support content, Lyro will answer the customer’s question. If the answer is not part of your support content, Lyro will automatically forward the question to a human agent.

Yes, you can use Flows alongside Lyro AI Chatbot by combining the Lyro AI plan with a Flows plan.   With the Flows plan, you can add workflow templates to your website or manually create as many automated workflows as you want with our drag-and-drop builder.   Although your Flows can have an unlimited number of chats, the Free Flows plan limits them to interact with only 100 unique visitors per month. However, you can interact with up to 40k visitors per month with our paid Flows plan and a custom number of visitors with Tidio+.

Yes. You can send live chat messages by combining the Lyro AI Chatbot plan with a Customer Service plan.   The Customer Service plans enable you to engage your website visitors through the live chat widget proactively.   The free Customer Service enables you to engage up to 50 customers per month. However, you can access more features and better limits with our paid plans.

During the free 7-day trial, you can test all Tidio features and plans and see how to improve customer service and accelerate sales. You don’t need to provide us with your credit card information to access the free trial.   At the end of the trial, your account will automatically be downgraded to the Free plan unless you upgrade your subscription to a paid option.   It means that you can use the full feature set of any Customer Service, Lyro AI Chatbot, Flows or Email Marketing plan within your first 7 days with Tidio.

Yes, you can. You can downgrade or upgrade your subscription at any time.   Please note that any subscription changes will come into effect at the start of your next billing cycle meaning that you will keep your premium features until the end of the existing cycle.

Absolutely. Our products are designed to complement each other, so you can mix and match to create a solution tailored to your business needs.   For example, you can combine a Customer Service plan with the Flows and Lyro AI Chatbot plans to create an AI customer service suite that solves most customer problems without human intervention, freeing your live support agents to handle complicated requests.   You can subscribe to a single paid plan and use the free features of other plans at the same time. For example, you can subscribe to the Growth Customer Service plan and use the free plan versions of Lyro AI Chatbot and Flows.   You can also subscribe to the free versions of all our plans. Alternatively, you can also bundle multiple paid plans for more features and better limits.