Automate repetitive support
Lyro answers with your verified store data.
- FAQs
- Order status
- Product details
- Website
- Brand guidelines
4.6 on G2 · 1,900+ reviews
4.8 · Shopify App Store
What did your last 100 conversations earn you?
Tidio shows you what your conversations earn. Our customers average a 75% resolution rate with Lyro. Track sales, leads, and bookings in one report.
Free plan forever
Paid plans from $29/mo, no surprise upgrades
Cancel anytime, in two clicks
Trusted by 300,000+ businesses:
Centralize support automation and proactive sales
Lyro answers instantly and recommends tailored products. Sales Flows trigger conversations at key moments, and your team can take over when needed.
Turn questions into purchases
Lyro recommends products right in the chat.
- Proactive rules
- Product cards
- Purchase attribution
Start conversations proactively
Sales Flows open the chat at the right moment.
- Behavioral triggers
- Category events
- Cart nudges
- Exit intent
Give humans a complete Help Desk
Centralize all customer messages in one inbox.
- Live chat
- Facebook Messenger
$66K+
revenue one brand attributed to Lyro chats
75%
average resolution rate across our customers
300K+
businesses run on Tidio
Every conversation earns or costs you. That’s why there’s Tidio. Three ways they pay off...
1. They sell, not just answer.
Lyro recommends products, recovers carts, and captures leads mid-conversation. Attribution shows what each chat earned.
2. AI you don’t have to babysit.
Lyro answers only from your data, says “I don’t know” instead of guessing, and hands complex cases to your team with full context.
3. Grows from free to enterprise.
Start free on platforms like Shopify, WordPress, and Wix. Scale into custom AI Agents, priority SLAs, and deep integrations with your stack.
The heavyweight of customer service platforms
Lyro Smart Actions
Lyro handles tasks like order updates or lead qualification without human assistance. It integrates with your external systems to take real-time action.
Product recommendations
Lyro connects to your store inventory and pulls your product catalog in real time, so recommendations match what you actually sell.
AI-driven email resolutions
Lyro scans incoming emails and solves common problems in seconds, giving your team more time for high-priority tasks.
Data-backed answers
Every reply is grounded in your website, help center, and product data. When Lyro isn’t sure, it says so and hands the conversation to your team.
Multilanguage
Lyro detects each customer’s language and answers naturally in it, across chat and email.
Smart redirections
Lyro recognizes when a conversation needs judgment and routes it to the right person, with full context attached.
Lyro Smart Actions
Lyro handles tasks like order updates or lead qualification without human assistance. It integrates with your external systems to take real-time action.
Product recommendations
Lyro connects to your store inventory and pulls your product catalog in real time, so recommendations match what you actually sell.
AI-driven email resolutions
Lyro scans incoming emails and solves common problems in seconds, giving your team more time for high-priority tasks.
Data-backed answers
Every reply is grounded in your website, help center, and product data. When Lyro isn’t sure, it says so and hands the conversation to your team.
Multilanguage
Lyro detects each customer’s language and answers naturally in it, across chat and email.
Smart redirections
Lyro recognizes when a conversation needs judgment and routes it to the right person, with full context attached.
Live typing preview
See what visitors are typing before they hit send, so your team can prepare the right answer in advance.
AI Reply Assistant
Drafts, expands, and polishes agent replies in one click, keeping tone consistent across your whole team.
Ticketing workflows
Turn chats and emails into tickets with priorities, tags, spam management, and smart views your team can keep up with.
Live visitor list
Watch who is on your site right now and start the conversation before they leave without buying.
Multichannel inbox
Live Chat, email, Instagram, Messenger, and WhatsApp in one shared inbox, with one customer history behind every conversation.
Automatic chat assignment
Route new conversations to the right operator or department automatically, so nothing waits in the wrong queue.
Live typing preview
See what visitors are typing before they hit send, so your team can prepare the right answer in advance.
AI Reply Assistant
Drafts, expands, and polishes agent replies in one click, keeping tone consistent across your whole team.
Ticketing workflows
Turn chats and emails into tickets with priorities, tags, spam management, and smart views your team can keep up with.
Live visitor list
Watch who is on your site right now and start the conversation before they leave without buying.
Multichannel inbox
Live Chat, email, Instagram, Messenger, and WhatsApp in one shared inbox, with one customer history behind every conversation.
Automatic chat assignment
Route new conversations to the right operator or department automatically, so nothing waits in the wrong queue.
Visual automation builder
Build Flows on a drag-and-drop canvas, starting from 40+ ecommerce templates. No code needed.
Save abandoned carts
Trigger the right message when a cart is about to be left behind, and bring the shopper back to checkout.
Order management
Preview carts, check order history, manage orders, and offer discounts without leaving the conversation.
Sales analytics
See sales, leads, and satisfaction attributed to conversations, per channel and per operator.
Full customization
Match the widget to your brand, control visibility and languages, and remove Tidio branding.
OpenAPI and integrations
Wire Tidio into your stack with the OpenAPI, script templates, Zapier, and 120+ integrations.
Visual automation builder
Build Flows on a drag-and-drop canvas, starting from 40+ ecommerce templates. No code needed.
Save abandoned carts
Trigger the right message when a cart is about to be left behind, and bring the shopper back to checkout.
Order management
Preview carts, check order history, manage orders, and offer discounts without leaving the conversation.
Sales analytics
See sales, leads, and satisfaction attributed to conversations, per channel and per operator.
Full customization
Match the widget to your brand, control visibility and languages, and remove Tidio branding.
OpenAPI and integrations
Wire Tidio into your stack with the OpenAPI, script templates, Zapier, and 120+ integrations.
What brands earn with Tidio
Built to pass your security review
GDPR
Full support for EU data protection laws, with tools for consent, deletion, and access control.
AI Pact
Our commitment to safe, ethical, and transparent use of AI, aligned with EU and global standards.
CCPA
Privacy features that meet California's consumer data regulations.
SOC2
Certified controls for data security, availability, integrity, privacy, and confidentiality.
What will your next 100 conversations earn?
Start free and see the answer in your own report. Sales, leads, and bookings, attributed to every conversation.
No credit card required