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MEET LYRO - OUR NEW AI CHATBOT

Solve up to 70% of customer problems with AI

START WITH 50 FREE AI CONVERSATIONS
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Reach your customers now, pick a plan later

Start with a 7-day trial to test all Tidio features for free. Choose one or more plans to create your custom solution at the end of the trial. Free-forever plans available.

Customer Service

Increase customer satisfaction with dedicated live chat & helpdesk tools

Monthly
2 months free
Annually

Free

For new businesses seeking to start offering great customer service. Free forever. No credit card required.

 

0

USD

/month

50 Handled Conversations

Get started

 

This plan includes:

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Live chat

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Ticketing

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Social media integrations

See all features

Starter

Ideal for small businesses focused on enhancing customer satisfaction via live chat support.

 

29

USD

/month

100 Handled Conversations

Get started

7-day free trial

Everything in Free, plus:

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Basic analytics

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Live visitors list

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Operating hours

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Live chat support (24/5)

MOST POPULAR

Growth

Ideal for teams of all sizes prioritizing customer service as their competitive advantage.

 

59

USD

/month

0-250 Handled Conversations

Get started

7-day free trial

Everything in Starter, plus:

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Up to 1000 Handled Conversations

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Advanced analytics

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Tidio power features

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No Tidio branding (add-on)

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Permissions

Tidio+

For businesses requiring better limits, additional integrations, advanced features, and premium support.

Starts at

499

USD

/month

Everything in Growth, plus:

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Custom Conversations limit

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Custom Lyro conversation limit

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Custom visitors reached limit

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Dedicated Success Manager

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Training sessions

See all features

Compare plans and features

Free
0 USD/mo.
Get started

 

Starter
29 USD/mo.
Get started

7-day free trial

MOST POPULAR
Growth
Starts at 59 USD/mo.
Get started

7-day free trial

Tidio+
Starts at 499 USD/mo.
Contact sales

 

Compare plans
Handled Conversations
50
100
250 - 1000
Custom
Seats
Unlimited
Unlimited
Unlimited
Unlimited
Live chat & Ticketing
Live chat
Ticketing
Email management system
Live video calls
Integrations
Messenger integration
Instagram integration
WhatsApp integration
Email integration
App integrations
Apps
Mobile app
Desktop app
Customization
Basic widget customization
Custom sending domain
Custom email signature
No Tidio branding
Add-on
Custom branding
Analytics
Basic analytics
Advanced analytics
Features
Tidio AI reply assistant
Live visitors list
Operating hours
Live typing
Viewed pages history
Visitors info
Visitor notes
Automatic response
Automatic chat assignment
Automated satisfaction survey
Automated conversation solving
Canned responses
Permissions
Native Shopify actions
Multisite
Multilanguage
Departments
Open API
Services
Support over email
Support over live chat (24/5)
Chatbot building and strategy assistance
Dedicated Success Manager
Training sessions
Account reviews

Frequently Asked Questions

What is a Conversation?

Conversation is any live chat, ticket, email or social media channel conversation. A visitor, operator or an automated flow may initiate a conversation.   Remember that not all conversations are counted as “Handled conversations”

What is a “Handled conversation”?

"Handled Conversation" refers to any live chat, ticket, email or social media channel conversation that includes a message from a human agent (you). Unanswered messages initiated by visitors/customers are not counted, ensuring you're billed only for relevant interactions.   Responses from Chatbots and Lyro AI are not counted as ‘agent replies’.

Will I pay for unwanted conversations?

No. A conversation is only billed as a Handled Conversation once you reply using Tidio or proactively initiate a conversation with your visitor. If you don’t respond to a customer conversation – if it’s spam or simply a message that doesn’t require a reply – the conversation won’t count toward your monthly limit.

Will I pay for multiple messages within one conversation?

A conversation that receives a response by a human agent or is initiated by a human agent will only be counted as one Handled Conversation regardless of how many messages are sent or received on the thread.

How does the free trial work?

During the free 7-day trial, you can test all Tidio features and plans and see how to improve customer service and accelerate sales. You don’t need to provide us with your credit card information to access the free trial.   At the end of the trial, your account will automatically be downgraded to the Free plan unless you upgrade your subscription to a paid option.   It means that you can use the full feature set of any Customer Service, Lyro AI, Chatbots or Email Marketing plan within your first 7 days with Tidio.

Can I change my subscription anytime I want?

Yes, you can. You can downgrade or upgrade your subscription at any time.   Please note that any subscription changes will come into effect at the start of your next billing cycle meaning that you will keep your premium features until the end of the existing cycle.

Can I subscribe to more than one product?

Absolutely. Our products are designed to complement each other, so you can mix and match to create a solution tailored to your business needs.   For example, you can combine a Customer Service plan with the Chatbots and Lyro AI plans to create an AI customer service suite that solves most customer problems without human intervention, freeing your live support agents to handle complicated requests.   You can subscribe to a single paid plan and use the free features of other plans at the same time. For example, you can subscribe to the Growth Customer Service plan and use the free plan versions of Lyro AI and Chatbots.   You can also subscribe to the free versions of all our plans. Alternatively, you can also bundle multiple paid plans for more features and better limits.

Can I use Chatbots and/or Lyro AI Agent with a Customer Service plan and create a bundle?

Absolutely. After subscribing to one of our products you can still use free features and quotas from the free plan for all other products.   With a Chatbots plan, you can add our pre-defined Chatbots templates to your website or manually create automated workflow scenarios with our drag-and-drop automation builder.   The Lyro AI Chatbot plan enables you to handle up to 200 conversations per month with AI. However, you can let Lyro handle as many conversations as you want with Tidio+.

Can I add Tidio live chat to more than one website/store?

Yes, you can add Tidio to multiple sites and/or stores.   Please note, however, that the live chat widget will share all the appearance and behavior settings across all your websites/stores. This means it will have the same color scheme, it will go online/offline according to the same DND hours, it will display the same offline messages, etc. If you want to have a different behavior for every website, talk to us.

Can I send live chat messages?

Yes. The Customer Service plans enable you to proactively engage your website visitors through the live chat widget.

How does the ticketing system work?

Tidio’s AI-powered ticketing system enables you to transform incoming support emails, live chat conversations, and social media messages into tickets and assign them to available operators.   You can monitor tickets and add notes or custom tags to follow up on conversations.   Tidio automatically analyzes your conversations and organizes them based on customer intent so your support team can easily spot and prioritize important requests.

How many support agents can I add to my Tidio project?

You can add up to 10 agents on self-serve plans and custom numbers on the Tidio+ package.

Offer great customer service with Tidio

Start with a 7-day trial to test all Tidio features for free or contact sales to see Tidio in action.

Get started

Free plan available. No card required

Contact sales