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Latest articles Customer service tactics
9 Best Customer Service Channels to Consider in 2024
Discover the best customer communication channels for your website. Explore a wide variety of features from AI-powered chatbots to omnichannel support, and find the most
5 Tips to Measure and Optimize Case Deflection
Learn practical tips to measure and optimize case deflection to improve your customer support strategy. Discover how tracking and increasing your case deflection rate can help reduce support tickets and enhance user satisfaction.
Ecommerce Sales Funnel Optimization Guide [+Examples]
Learn how to set up a sales funnel tailored for your ecommerce business. Explore strategies to guide customers seamlessly through each stage of your ecommerce conversion funnel.
Top 10 Ecommerce UX Best Practices for Success [+Examples]
Discover how to make shopping frictionless and enjoyable for your customers. Learn the effective ecommerce UX best practices with examples of the top brands.
Intelligent Virtual Assistants (IVAs): Definition, Use Cases, Tips
Discover what virtual intelligent assistants are and how they work. Explore virtual assistant AI examples and benefits, and learn tips to implement them for your business needs.
10 Companies Using AI for Customer Service (And Thriving)
Explore how 10 companies are rocking customer service using AI. Dive into their stories and see how AI is changing the game for customer satisfaction.
Complete Guide To Creating A Winning Customer Service Strategy
Get familiar with practical tips to improve your customer service strategy. Learn why having a quality customer support strategy is important for your business.
What Is Omnichannel Customer Service? [Best Practices]
Discover all you need to know about omnichannel customer service with examples and benefits. Learn how to build omnichannel support to use at your company.
Sales Tactics Bundle for Your Ecommerce Growth Strategy
Learn how to grow your sales using the best CX practices tested by our experts.
10 Best Practices for Ecommerce Customer Service
Wondering how to improve your ecommerce customer service quickly? Learn all you need to know about ecommerce service with ten bulletproof practices and grow your business efficiently.
What Is Ecommerce Automation and How to Use It?
Learn all you need to know about ecommerce automation and how to use it. Check out the best ecommerce automation tools to put your business on autopilot and fully focus on its growth.
Customer Service Manager [Job Description, Skills, More]
If you want to apply for a customer service manager position or you’re looking for one then you need to know the job description, duties, and responsibilities. Find out that and more in this article.
Customer Communication Strategy: 6 Effective Techniques [+Best Practices]
Check out the 6 strategies to improve your customer communication. Discover skills needed for effective interactions and tools to help you with it.
12 Key Customer Success Metrics & KPIs [+Benchmarks]
Learn how to measure customer success with these KPIs. Discover the importance of customer success metrics and create your own dashboard.
What Is Customer Loyalty? [Definition, Tips & Examples]
Find out what customer loyalty is and why it’s important. See the best examples of customer loyalty programs and discover which metrics are worth measuring if you want to promote loyalty among your customer base.
How to Write Apology Letter to Customers [7 Short Email Messages for Mistakes]
Learn how to draft professional apology letters to customers and use the templates for the most common situations in customer service. Just copy-paste the text and fill it in with your company details.
Top 20 Best Customer Service Books You Need To Read
Looking into transforming the way your company handles customers? Check out the 20 best customer service books that can help you improve your business.
Customer Success Interview Questions And Answers for Managers & Specialists
Not sure what to ask candidates applying for customer success roles? Or maybe you don’t know how to answer the interview questions? Either way, we’ve got you covered.
15 Customer Service Scenarios for Role Play [Sample Scripts & Examples]
Not sure how to deal with difficult customers? We’ve got you ready-to-use customer service role-play scripts for training and onboarding.
How to Build an Effective Customer Experience Strategy
Learn what a customer experience strategy is and how to measure it. Discover tips and best practices to build an effective CX strategy for your business.
Best Practices for Customer Onboarding (2024)
Customers who don’t understand what a product does are very likely to churn. In this article, we show you how you can avoid this situation thanks to a well-designed onboarding process.
Customer Success 101: Definitions, Importance, & More
What is customer success? In this article, we explain all the basic principles and metrics. You’ll also see examples of customer success stories and useful tools.
6 Ways to Improve Your Company’s Customer Focus
What is customer focus and how to improve it? Everything you need to know to introduce customer-centric business culture to your company.
5 Poor Customer Service Examples and How to Deal With Them
Check out these five bad customer service examples and learn how to tackle similar situations. See tips for business owners and customers.
What Are 8 Customer Needs and How to Identify Them?
Everything you must know about customer needs analysis and using it to improve your sales and customer service.
7 Ways to Deliver Excellent Customer Service [Examples]
What are the most important things in customer service? Learn how to provide outstanding customer service and build customer loyalty.
Why Is Customer Service Important? [10 Compelling Reasons]
Customer service is key to customer retention, increase in profit, and improving the company’s image. Check out these 10 reasons that will answer all your questions and make your doubts disappear.
What’s Customer Engagement? [Importance + Strategies]
Turn visitors into your brand’s loyal fans with these 10 engagement strategies. Check what other companies excel at customer engagement and learn from their example.
What is Voice of the Customer? [+10 VoC Techniques]
Find out how to identify 90% of customer needs after interviewing a group of 20-30 people. Learn to use the insights to make decisions about core business strategies, products, and services.
What Is Customer Care Service in Business: Definition & Examples
Learn what customer care is and why it doesn’t deserve to be used interchangeably with customer service. Find out how other companies rock social media for providing awesome customer care.
What Is Customer Orientation In Marketing : Examples & Skills
Learn how customer orientation can make your brand legendary. Check out how real companies do it and discover nine techniques to jump on the bandwagon.
21 Best Thank You for Your Order Messages [Free Templates]
Writing great thank you notes can make customers fall head over heels in love with your brand. Learn how to get loyal customers from their very first purchase.
What Is a Customer Success Manager? [All You Need to Know]
The customer success manager’s role is quite crucial to both the customer’s and company’s success. But what do they do exactly? Let’s find out!
Excellent Customer Service Skills Training for Employees [+Free Resources]
Looking for customer service training ideas and recommendations? Here you’ll find inspiration for yourself and your team.
Top 18 Customer Service Interview Questions & Answers [+Tips]
Prepare for your interview by going through these top customer service interview questions and answers. We have some tips and tricks to help you to win that job.
How to Handle Customer Complaints [10+ Response Examples]
It’s better to be praised than criticized, but customer complaints can be blessings in disguise for your company’s growth. Learn how to handle the most common customer service complaints and use them to your advantage.
What Is Customer Experience? [Definition & How to Improve]
Everything you need to know about customer experience. What does it mean, why is it important, and how to improve the overall CX offered by your business.
Customer Satisfaction: All You Need to Know in 2024 [+Tips]
Happy customers are essential for a business. In fact, 96% of customers say satisfaction is crucial for their choice of and loyalty to a brand.
What is Customer Lifetime Value? [Formula & Examples]
Up your marketing game by calculating your Customer Lifetime Value. It shows which customers bring you maximum profit, where they come from, how to balance your acquisition costs and more.
6 Best Customer Feedback Strategies [+Importance]
Customer feedback lets you understand the changing needs and expectations of customers. This guide will walk you through the essential customer feedback strategies and tools to speed things up.
99 Customer Experience Statistics & Interesting CX Trends (2024)
We surveyed 1,000+ online shoppers in the US to probe into the latest customer experience trends. Dive into our original customer service statistics for 2021.
15 Effective Strategies to Boost Ecommerce Customer Retention
Check out the list of effective strategies that can help your ecommerce brand boost its online customer retention. Learn how good customer service can play a significant role in increasing your customer retention rate.
A Quick Guide to Consumer Behavior [+ Examples]
The secret to more sales lies in understanding consumer behavior. This guide will help you understand your buyers and what they want from your business.
Customer Acquisition Cost: Understanding the Killer Metric
Do you understand CAC, the most important business metric of them all? It is critical for making profits. This guide will help you to master and improve your CAC fast.
Customer Segmentation: The Ultimate Guide for Success
Learn all about different customer segments and the benefits of using them. Discover the best customer segmentation strategies that will help you enhance the experience of your clients and drive more revenue.
15 Best Ecommerce Case Studies to Learn From (2024)
Get inspired by the success stories of the 15 ecommerce companies. Learn about how they reached the top in their niches and what are the secrets of leading successful ecommerce businesses.
Best Support Phrases and Quotes for All Types of Customer Service
Customer Service Definition: What Is It and First-Class Examples
Everything you need to know about customer service. What is it? Why do businesses find it so important? Find out the definition, examples, and benefits of customer service in our guide.
7 Tips to Get More Business Reviews
There is nothing better than tons of flattering reviews next to the app logo as they ensure greater exposure, improve SEO and provide valuable feedback. So, how can your app earn those five-star reviews?
What Is A Good Customer Relationship: Definition & Example
Taking care of current clients is more cost-effective than finding new ones. That’s why companies should strive for customer loyalty and aim at building long-lasting relationships with them.
What Is Proactive Customer Service? [6 Best Examples]
Find out what proactive customer service is and how being proactive with customer service can help your company.
10 Best Welcome Messages for Customers [+Examples]
A welcome message for customers or employees can win them over or make them yawn. And it’s entirely up to you which it’s going to be.
17 Key Customer Service Skills [List & Resume Examples]
What are the most important qualities of good customer service? Discover essential skills your customer service team should work on. Or find out which ones you should put on your resume.
7 Different Types of Customers in Consumers & How to Deal With Them
Learn how different types of customers engage with your brand and website to help them achieve their goals and increase conversion and retention rates.
6 Steps to Measure Customer Satisfaction [Metrics, Pros & Cons]
Happy customers stay with a company longer. This guide will walk you through the measuring process and show how to determine the degree of customer satisfaction.
7 Types of Customer Service [How to Choose the Best One]
Learn about the latest trends in different customer service types and how to create an omnichannel experience to satisfy the needs of your customers.
10 Vital Customer Service Chat Handling Skills for Agents
Find out which skills can help you deliver better customer service as a live chat operator.
How to Handle Angry Customers: Effective Techniques for Dealing with Irate Customer Situations
How should you respond to a customer claim when the customer is at fault? How to handle an angry customer? Find out in our complete guide to dealing with difficult and irate customers.
