Blog
Categories:
Latest articles Product news
Tidio’s AI Agent Lyro Achieves Industry-Leading Customer Support Resolution Rates, Outperforming Intercom
Lyro AI, Tidio’s award-winning AI support agent, achieves an industry-leading 64% average resolution rate, peaking at 90%, outperforming competitors like Intercom. Recognized as AI Company of the Year at the Global Business Tech Awards 2025, Tidio continues to push the boundaries of AI-powered customer service.
Tidio Expands Lyro AI to Email Ticketing, Delivering Market-Leading Automation for Support Teams
Tidio’s Lyro AI now powers email ticketing, elevating customer support with omnichannel automation. Support teams can use the all-in-one help desk platform to streamline inquiries across channels, offering quick, reliable responses.
New Milestone Release — Our Latest Enhancements to Lyro AI Chatbot
Discover the latest enhancements to Lyro, Tidio’s AI chatbot. Learn how you can use this new technology to achieve your goals and grow your business.
Meet Lyro: The First Conversational AI for SMBs
Find out everything you need to know about Lyro—the first conversational AI designed for automating customer support in medium and small businesses. Learn how it works and what value it can bring to your company.
Launching Tidio AI to Empower SMBs With AI Features
Discover the new Tidio AI features and what this technology can do for your business. Learn how to use artificial intelligence technology to improve customer communication and speed up processes.
Tidio Supports Ukraine: Press Statement
Tidio’s press statement about the support it provides to Ukraine in the face of war.
