A chatbot builder is a piece of software that allows you to create chatbots without any coding skills. These builders allow you to customize bot flow and set up predetermined scenarios so as to automate responses to customer questions based on specific keywords or phrases. It also allows businesses to welcome their website visitors, collect leads, and provide support.
So—
Are you looking for a chatbot builder that’s easy to use and will help you automate customer service right away?
You’re in the right place.
We tested various bot builders, read their reviews, and checked their ratings to save you the hassle.
In this article, we’ll go through the following 10 best chatbot building platforms:
| Chatbot builder | Rating | Free plan/trial | Best for |
|---|---|---|---|
| Tidio | 4.7/5 ⭐️ | ✅ | Visual chatbot builder |
| HubSpot | 4.4/5 ⭐️ | ✅ | Seamless integration with other HubSpot services |
| Chatfuel | 4.3/5 ⭐️ | Free trial | Social media chatbots |
| Pandorabots | 5/5 ⭐️ | ✅ | AI chatbots |
| ManyChat | 4.6/5 ⭐️ | ✅ | Omnichannel chatbots |
| ChatBot | 4.6/5 ⭐️ | Free trial | Chatbot analytics |
| WATI | 4.6/5 ⭐️ | Free trial | WhatsApp chatbots |
| Outgrow | 4.8/5 ⭐️ | Free trial | Collecting customer information |
| TARS | 4.6/5 ⭐️ | ❌ | Great onboarding tutorials |
| Aivo | 4.5/5 ⭐️ | ❌ | Ease of use |
Let’s cut straight to the chase—
A list of the best chatbot builders
More and more customers use chatbots nowadays, which pushes companies to provide them as one of their customer service and sales solutions. And no wonder, since chatbots are effective in resolving about 80% of basic customer inquiries.
But chatbots wouldn’t be as effective and user-friendly if they weren’t easy to create—which is exactly where chatbot-building tools can help.
So, it’s time to discover what the best chatbot builders are in more depth.
1. Tidio
Rating: 4.7/5 ⭐️ (1,410+ reviews)
Tidio is a great chatbot builder for small and medium businesses that need a live chat with integrated custom chatbots. It provides an easy bot editor for your business and comes with chatbot templates suitable for different purposes, such as increasing sales, generating leads, and more. Moreover, it includes AI chatbots and a powerful Lyro AI tool that can help automate answers to the most common queries without the need to use human support.
But we’re not going to use this space to brag about how amazing our product is. Instead, try it out and test for yourself if it’s deserving of the spot on our list. Or check out the client reviews and let them speak for themselves.
Main features:
- Visual chatbot builder with a drag-and-drop editor
- Variety of chat triggers available
- Customizable chatbot UI elements
- Integrations with various platforms (Shopify, Wix, Facebook Messenger, etc.)
- NLP Tidio chatbots that can process natural languages
- 7-day free trial available
- Free version available
- Starter ($29/mo)
- Growth (starts at $59/mo)
- Plus (starts at $749/mo)
- Premium (starts at $2999/mo)
Try the Tidio chatbot builder and learn by doing!
Read more: Check out our detailed guide on how to create a chatbot using Tidio’s visual chatbot builder.
2. HubSpot
Rating: 4.4/5 ⭐️ (2,160+ reviews)
This chatbot software is suitable for small to medium-sized businesses who are looking to help their marketing and support team as well as improve lead generation.
HubSpot’s chatbot builder software is part of the tool’s free CRM service. You can set your chatbot to send an automated welcome message, answer questions that are repetitive, and book appointments. On top of that, you can also set your team’s availability, so clients know when they can contact a live agent.
Pros:
- Seamless integration with other HubSpot services/products
- Calendar booking available
- One inbox for all customer communication
Cons:
- No onboarding materials—you need to use FAQs and forums
- Tagging system is missing
- Free version available
- Starter (Starts at $30/mo)
- Professional (Starts at $1,781/mo)
- Enterprise (Starts at $5,000/mo)
Read more: Contemplating hiring a chatbot agency? Explore our guide on leading chatbot development services to make an informed decision.
3. Chatfuel
Rating: 4.5/5 ⭐️ (40+ reviews)
Chatfuel is a great bot maker software for freelancers, startups, and businesses that focus on interactions with clients through their social media.
It’s a Messenger chatbot builder (works only with Facebook and Instagram) that gives companies a central platform for adding some editing tools and other integrations. You can use NLP (Natural Language Processing) for a better customer experience. There is a variety of Messenger bot templates that you can choose from to best fit your needs when creating a conversational flow.
Pros:
- Many chatbot templates to choose from
- Reporting and chatbot analytics available
- One shared inbox for all communication
Cons:
- Limited customization
- No complex bots available
- Free trial available
- Pro Facebook & Instagram (from $10.79/mo)
- Business (from $35.39/mo)
- Enterprise (from $300)
Read more: Learn more about Facebook chatbots, how they work, and how they can help your business.
4. Pandorabots
Rating: 5/5 ⭐️ (2+ reviews)
Pandorabots is a good solution for small businesses. But you need to have some spare time to learn its functionalities to the fullest. This open-source platform uses artificial intelligence as a chatbot builder service. Its framework is based on the AIML (Artificial Intelligence Markup Language) scripting language, and you can use it to create conversational bots that chat with your clients.
On top of that, this chatbot maker can be deployed on multiple channels, such as WhatsApp, Slack, and Viber, which is useful for companies with an omnichannel presence.
Pros:
- Pre-build dialogues available
- Cloud-based platform
- Customizable content
Cons:
- The external database needed to store user information
- Not possible to pass the chatbot conversations to the human agent
- Free version available
- Developer ($19/mo)
- Pro ($199/mo)
- Enterprise → contact sales
Read more: Learn the key differences between chatbots and conversational AI.
5. ManyChat
Rating: 4.6/5 ⭐️ (140+ reviews)
This bot creator software works best for companies that are primarily based on Facebook, Instagram, and WhatsApp. You can use this chatbot builder platform to connect and chat with your clients and subscribers. It provides integrations with Instagram, Telegram, WhatsApp, email, and SMS for your convenience.
ManyChat offers great educational content for all the know-how and fast onboarding. It also has a structured and flexible interface to create your chatbot with a drag-and-drop editor. On top of that, you can fully customize the content of what your bot is telling your customers.
Pros:
- Highly customizable and user-friendly
- AI assistant and plug-and-play templates
- Many integrations, such as Zapier, Shopify, Google Sheets
Cons:
- Only basic analytics provided
- Some reviewers had issues with the customer support
- Free version available
- Pro ($15/mo)
- Premium → Contact sales
Read more: Compare some of the best Manychat alternatives available.
6. ChatBot
Rating: 4.4/5 ⭐️ (20 reviews)
ChatBot is a great option for medium to large businesses that need a smooth way to communicate with their audience.
This chatbot builder lets you use templates to start your journey with the bots. You can also build a bot from scratch by choosing the different actions you want it to perform. ChatBot an all-in-one platform to make chatbots, implement them, and track their performance. It’s one of the chatbot companies that provide a quick learning course right at the start. The tool also helps you automate key tasks for your company, such as greeting customers and collecting their information.
Pros:
- Multichannel functionality (Messenger, Slack, website)
- AI features available
- Detailed analytics and dashboards
Cons:
- No machine learning technology implemented
- Not possible to manage from a mobile app
- Free 14-day trial available
- Starter ($52/mo)
- Team $142/mo
- Business $424/mo
- Enterprise: Contact sales
Read more: Check out the best ChatBot alternatives and competitors.
7. WATI
Rating: 4.6/5 ⭐️ (210+ reviews)
This bot-building software is best for B2C businesses that serve their customers, send notifications, and chat over WhatsApp.
There is a variety of chatbot templates to choose from in this WhatsApp bot builder. You can also create a chatbot from the ground up, but it’s not possible on the free trial. This platform lets you customize the text for your bot, but the colors and design will stay the same.
Pros:
- Webhook and Google Sheet integration
- Shared team inbox for better message management
- Training videos on YouTube available
Cons:
- Not possible to duplicate features (each flow starts from scratch)
- Builder feature needs improvement to become more intuitive
- Free trial available
- Growth ($49/mo)
- Pro ($99/mo)
- Business ($299/mo)
Read more: Learn more about WhatsApp chatbots and the benefits of using them.
8. Outgrow
Rating: 4.8/5 ⭐️ (270+ reviews)
Outgrow is a great marketing tool for those who want to ask their audience questions and get to know them. But if you’re looking for a customer support chatbot, this might not be the best option for you.
This is one of the bot-building software that provides a great onboarding experience where you get two simple questions at the beginning and then step-by-step instructions in a video form. Outgrow also offers quizzes, assessments, and chat surveys for user input. There are templates for each purpose for easier implementation. You can tweak the templates to fit your brand voice and add as many pages as you wish.
Pros:
- Video instructions for each stage of building a chatbot
- Variety of integrations such as Salesforce, Mailchimp, Slack
- Customization available with text, videos, and photos
Cons:
- Speed of loading needs improvement
- Most features at an additional cost
- Free 7-day trial available
- Freelancer ($22/mo)
- Freelancer Pro ($45/mo)
- Essentials ($115/mo)
- Business ($720/mo)
Read more: Learn how to create a great customer satisfaction survey and collect data from clients to grow your business.
9. TARS
Rating: 4.6/5 ⭐️ (165+ reviews)
This chatbot builder is best for large businesses that want to automate the conversations on their website without the representative’s involvement.
TARS helps the marketing team’s workflow and improves conversion funnels. You can streamline the process of greeting prospects and generating leads. On top of that, you can also integrate this chatbot maker into your landing pages to provide the necessary details. It won’t overwhelm your visitors with too much information listed but give just enough to ask for the users’ contact details and build relationships.
Pros:
- Highly customizable interface
- Video tutorials help with the onboarding process
- Analytics and reporting tool available
Cons:
- Chatbot keyword recognition not available
- The design needs improvements and updates
- Pricing available on request
Read more: Take our test and discover if you can tell the difference between AI and human-made images, music, and text.
10. Aivo
Rating: 4.5/5 ⭐️ (130+ reviews)
This is a good bot builder platform for medium to large businesses that need assistance with a lot of customer inquiries. It’s also one of the builders that offer conversational artificial intelligence. This can help your brand with customer service and keep the authenticity while you chat with clients. It’s easy to use, so you can create your bot, launch it, and track its performance with analytics effectively.
On top of that, his chatbot builder platform provides support in English, Spanish, and Portuguese, giving you more flexibility if your brand’s representatives speak any of these languages.
Pros:
- Artificial Intelligence chatbots available
- Variety of integrations including Salesforce, Zapier, and Zendesk
- Failed interactions can become part of the knowledge base to
Cons:
- No real-time monitoring
- Loading speed needs improvement
- Pricing plans available upon request
That’s the end of our top chatbot creators list. Now let’s see what features you should look out for when choosing your chatbot platform.
Must-have chatbot builder features
So, what to look out for in a chatbot maker platform when you’re choosing one for your business? For the most part, it’s the ability to customize it without any coding knowledge and great customer support from the chatbot company.
But that’s not all. Let’s look at the most essential features one by one.
1. High customization and personalization options
According to a survey, about 35% of customers are frustrated by impersonal service. So, give your chatbot a personality and improve the customer experience.
This is one of the key requirements for a chatbot builder because over 80% of your site visitors interact with your bot for quick inquiries. Make sure you deliver good customer service and leave a great impression on all clients with a customized bot that feels personal. But to do this, the chatbot creator you choose must give you the opportunity to customize the bot to your needs.
2. No code required
If you’re not a programmer, you probably don’t know much about coding. So, the chatbot you’re creating shouldn’t require any programming skills for you to build your bot. This is important because if coding is not your strong skill, you might get discouraged from using chatbots altogether.
That’s why a no-code bot builder drag-and-drop interface would be ideal as it provides a good user experience and it’s efficient in creating your conversation flowchart. A no-code chatbot builder is fast, simple, and easy to use by anyone.
3. Great customer support
When you start building chatbots, you will encounter issues from where to find the chatbot creator on the dashboard to how to use its triggers effectively. Everyone does at the beginning. The crucial thing is to have support and overcome the problem so you can smoothly move on and continue with building.
So, look at ratings and the reviews people leave on G2 and filter them by phrases like “customer service” and “customer support”. Go through what other users are saying about their client experience and learn if the reps are helpful enough to assist with the issues.
Great customer support is not just about quick responses or being friendly during the chat. It’s important, but the representatives also need to be knowledgeable and help you when you need assistance. It will make the process of building your chatbot easier and more efficient.
Read more: Find out how Suitor made the most out of their customer support efforts and automated 85% of queries with Tidio.
4. AI chatbots available
To put it simply, there are two types of chatbots: rule-based and AI chatbots.
Rule-based chatbots (also known as decision-tree bots) communicate through pre-defined rules and a set of questions. They are guided by a decision tree and give users a set of options to reach the desired answer.
On the other hand, AI-powered chatbots are built using machine learning models and learn to make connections between customer questions to generate appropriate answers. They can build on top of the pre-programmed commands to chat with clients more effectively.
The choice is yours, but you can also go for an AI chatbot builder that will combine both types of chatbots to match your business needs.
Enhance customer communication using Tidio’s AI chatbot
Read more: Explore real-life examples of chatbots and use cases with artificial intelligence.
5. Language range
This one is important for international brands. So, if your business operates internationally, then you need to provide the same great customer service options for everyone. That’s where multilingual options come into play.
Sometimes your clients will write sentences that mean the same thing, but they will phrase them differently. The point is—your chatbot needs to understand what they’re saying to assist them properly.
And not just one group of clients, but also users from across the globe who don’t speak the same language as you do. Including more groups of users, creating a great experience, and making them feel at home can help you grow your business more efficiently and rapidly.
Key takeaway: what’s the best chatbot builder?
Which one you’ll go for depends entirely on your business. So, when you’re planning to start creating a bot, make sure to define what’s important for your brand and that the bot builder of your choice has what you need.
Here’s a quick recap—
Best chatbot builder for small-to-medium businesses:
Best Facebook chatbot builders:
Best WhatsApp Business bot creator:
Best free chatbot makers:
Best chatbot companies for larger businesses:
Best chatbot creator for collecting customer information:
- Outgrow
Chatbot builders: Frequently Asked Questions
Chatbot builders with premade templates that can be implemented without the use of code (like Tidio) are the easiest to use.
When choosing a chatbot builder, ensure the platform allows for high customization to align the chatbot with your brand, and doesn’t require coding skills for easy usage. Additionally, choose a builder with robust customer service, advanced AI capabilities, and multilanguage support to cater to a global audience.
Best platforms in this category include:
– Tidio
– HubSpot
– Chatfuel
– Pandorabots
– ManyChat
– ChatBot
– WATI
– Outgrow
– TARS
– Aivo
