Let’s be honest—
Chatbots are everywhere, but most businesses have no idea how to unlock their full potential. You’ve seen them on websites, in apps, and even sliding into your DMs. But here’s the problem.
Many companies aren’t sure what to use them for or how to use them effectively. They launch chatbots with vague goals, only to see lackluster results.
Well, chatbots aren’t just gimmicks or quick fixes.
When used strategically, they are transformative tools, driving growth, improving customer experiences, and saving your team countless hours. But it all starts with understanding their potential and learning from the companies that are absolutely crushing it.
So, we’ll show you various chatbot examples to give you inspiration on how you can use them effectively.
Use chatbots for your business effectively
Let’s get straight into it.
12 best chatbot examples across industries
Chatbots have become practical tools for businesses across a range of industries, helping to address specific needs and challenges. On top of that, they’re available across many channels like mobile apps, websites, and social media. Here are examples of chatbots tailored to different use cases and platforms.
Let’s dive in and explore the most innovative chatbots one by one.
1. Ninja Transfers: Customer service chatbot
If you’re a business that handles many customers, you should know one thing.
Conversational AI chatbots give you an unfair competitive advantage.
Why?
Three words: real-time customer service. A virtual assistant can answer questions, boost your conversion rates, and increase your lead generation. An AI-powered chatbot, like Tidio’s Lyro AI chatbot, uses natural language to communicate with visitors, saying goodbye to robotic responses and improving your customer satisfaction.
Current customer experience trends show that online shoppers expect their questions answered fast. Like, yesterday. Otherwise, they take their business elsewhere.
And Ninja Transfers knows this. That’s why the company uses Tidio’s AI technology, Lyro, as part of their marketing strategy. It acts as a support agent that knows your knowledge base thoroughly and a cost-effective sales assistant that provides personalized recommendations to website visitors.
So, in short. This customer service chatbot example can:
- Generate and qualify leads
- Rescue abandoned shopping carts
- Provide product recommendations
- Increase visitor engagement on websites
- Answer FAQs and track orders
Here’s an example of a no-code chatbot widget collecting leads with a pre-chat survey on Ninja Transfers’ website:
2. Casper: marketing chatbot
Casper, which sells mattresses and sheets, created a funny marketing bot to get publicity and increase customer engagement. Well—it worked like a charm.
The idea is very simple: Casper created a conversational landing page that promotes Insomnobot 3000. And to start messaging with the self-service chatbot all you have to do is text the company’s number. This way, Casper effectively grows the contact base and uses the chatbot as its biggest supporter that subtly promotes products—even in the middle of the night.
This AI chatbot example caught the attention of many journalists. The quirky AI bot obsessed with midnight snacks made a nice clickbait story.
It’s a good example of conversation marketing and its viral potential. You create a virtual being you can talk to and everyone wants to try it out. Insomnobot 3000 is just the right amount of original, funny, and outlandish.
3. Terpel: WhatsApp chatbot
Terpel, an energy solutions provider, uses a WATI-powered WhatsApp chatbot to assist customers and run promotions.
WATI is an official partner of the WhatsApp Business API, so integrating the channel into your business is a smooth process. Terpel used their WhatsApp chatbot to capture and analyze customer data in real time. This method also provided a higher effectiveness in communications than other channels like email or SMS.
So, if your business has been on the fence about using WhatsApp out of fear of data privacy or frustrating customers, then this company’s chatbot example should settle your fears. Terpel shows that WhatsApp can be used across any industry and is becoming more popular, widespread, and accepted by businesses and customers alike.
4. GEICO: insurance chatbot
GEICO’s chatbot is a prime example of how artificial intelligence can simplify and enhance customer service in insurance. It’s designed to handle everyday questions about insurance plans and policies, giving users quick and reliable answers. Need to know what’s covered? Curious about payment options? Geico’s chatbot is ready to provide you with instant assistance, day or night.
Now, here’s the thing—it doesn’t try to do everything.
If you have a complex request, like asking for a quote, you’re automatically redirected to the appropriate web page. And that’s okay! The chatbot understands its role. It’s a guide, not a jack-of-all-trades, and it ensures that you’re on the fastest path to the right solution.
This approach highlights an important takeaway for the insurance industry and beyond: even basic chatbot implementations can be game-changers when done right. They don’t just save time; they elevate the user experience and build trust by showing customers that their needs are a priority.
5. KLM’s BlueBot: FAQ chatbot
KLM’s BlueBot integrates seamlessly with their customer support system, allowing travelers to book tickets and check flight statuses directly through Facebook Messenger. No waiting, no phone calls—just instant, personalized assistance. Think about the convenience. You’re essentially chatting with your travel agent anytime, anywhere.
By handling routine tasks and user queries like flight bookings, BlueBot makes processes faster and frees up KLM’s human agents to focus on more complex customer needs. This not only reduces their workload but also elevates the overall customer experience. The results? Happy customers, faster resolutions, and a surge in brand loyalty.
So, no matter if you’re a startup or an enterprise, user-friendly FAQ chatbots like BlueBot are your blueprint if you’re looking to handle common questions or streamline repetitive processes. They provide speed, personalization, and convenience, turning ordinary interactions into extraordinary experiences.
6. Woebot: healthcare chatbot
Woebot is a chatbot designed to support mental health through conversational therapy. Its conversation scripts are based on principles of cognitive behavioral therapy, offering users instant automated guidance.
If you want to try out Woebot, all you have to do is download the app, create an account, and begin chatting.
The conversations use quick replies, which are button options that allow you to pick a conversation topic or give fast answers. Woebot also understands natural language and can keep the conversation on track with thoughtful replies.
The app has many positive reviews and users find it very beneficial. This shows that people use and trust chatbots in many different situations, even when it comes to their health. Woebot has a mission to increase access to mental health support and chatbots play a big role in this.
7. BlenderBot: Facebook chatbot
After years of research, Facebook built their own open-source chatbot AI. It’s called BlenderBot because it can blend different conversational skills.
Interestingly, a virtual date between BlenderBot and Kuki (Mitsuku) turned out to be less than successful. During an event called Bot Battle, the two AIs talked for two weeks straight. Their conversation was streamed live and the viewers voted for the smarter chatbot—Kuki took 80% of the vote.
So, let’s talk a bit about BlenderBot’s purpose. Meta created it with a goal of advancing conversational AI, learning from real-world interactions and fostering collaboration through open-source sharing. The company wanted to lead in conversational AI research and BlenderBot served as a step toward building AI that enhances human interactions in diverse applications.
But who benefits from it? Well—AI researchers, developers, and the broader AI community can use it to develop smarter assistants that evolve through end-users’ feedback.
Read more: Check out our study and learn how smart AI is after all these years.
8. Eye-oo: retail chatbot
Eye-oo understands that exceptional customer service isn’t optional—it’s essential. When you’re offering luxury eyewear, every detail matters. That’s why they partnered with Tidio to integrate a cutting-edge AI solution into their customer experience.
Eye-oo had clear goals to reduce response times, handle FAQs more efficiently, and implement automation without sacrificing the unique, personalized experience their customers expect.
They achieved a response time that plummeted from five minutes to just 30 seconds—a staggering 86% decrease. On top of that, they leveraged AI tools like shopping cart recovery, leading to a 25% increase in sales, and a boost in acquired leads by 1,305.
What makes this transformation so inspiring is the balance between efficiency and personalization. This ecommerce chatbot doesn’t just solve problems, it enhances the customer journey, offering quick answers while maintaining the brand’s luxurious, high-touch vibe.
9. Bank of America: banking chatbot
Imagine having a financial assistant who’s available 24/7, knows your spending habits, and alerts you of important changes in your accounts—all from the palm of your hand. Meet Erica, Bank of America’s virtual financial assistant, and a game-changer in the world of banking.
Erica is designed to help you spend, save, and plan smarter. She helps you check your balance, redeem rewards, spot duplicate charges, and sends real-time notifications and personalized insights tailored to your financial goals.
So, how does the chatbot do it? This banking chatbot uses advanced natural language processing to understand your questions and deliver precise answers. Think of her as a blend of cutting-edge AI and human-like interaction, continuously learning and improving from every conversation to serve you better. And if Erica doesn’t have an answer? She’ll connect you with a specialist who does.
Here’s the big takeaway: AI in banking isn’t about replacing human connection, it’s about enhancing it.
10. Mya: recruitment chatbot
One of the most successful chatbot examples is Mya. It’s an AI chatbot recruiting assistant that uses natural language processing (NLP) and machine learning to automate recruiting processes. This type of chatbot automation is a must-have for all big companies. Especially the ones that receive more than a million job applications every year.
Companies like L’Oréal significantly reduced their HR workload with Mya. By handling the initial screening process, Mya filters out the most promising candidates, allowing HR professionals to focus on finalizing the recruitment. Mya manages 75% of the recruitment process and can efficiently process large volumes of applications, delivering great results and saving valuable time.
11. Mondly: education chatbot
Mondly, a language learning platform that focuses on interactive online lessons, is a top chatbot example for students. As Mondly’s developers claim: “The new generation of learning should be about gamified, immersive experiences that always make the users crave for more.”
Its chatbot uses speech recognition technology, but you can also stick to written conversations. Users can practice over 40 languages, including English, Spanish, German, or French, in several everyday role-playing scenarios, such as booking a hotel or dining at a restaurant. Mondly is designed for all proficiency levels and its short, gamified learning structure makes it ideal for busy users.
12. Dominos: restaurant chatbot
Thanks to customer service chatbots, customers can order their food without making a single phone call. Within a few clicks you can choose what you want, enter your address, and place an order.
There are many examples of chatbots in the food industry, but Domino’s chatbot consistently stands out.
Why? Because it’s so convenient and simple! It has one job and it does it well. Many restaurant chatbots fail because people expect too much of them. It’s not the case here.
Domino’s pizza chatbot, available on Facebook Messenger, offers a seamless ordering experience across devices. It remembers your order history, making reordering fast and easy. Beyond placing orders, the chatbot can track your delivery in real-time and provide accurate delivery time estimates, keeping hungry customers informed.
Create your own successful chatbot
No matter the industry or use case, the right chatbot can make all the difference in enhancing customer experiences and driving results. From streamlining website inquiries to engaging in targeted marketing campaigns and providing instant answers to FAQs, there’s one solution that stands out.
Tidio.
This platform brings all capabilities under one roof, offering customizable, powerful chatbots that integrate seamlessly into your workflow. Whether you’re running an ecommerce store or managing guest services at a hotel, Tidio’s intuitive platform ensures you’re equipped to meet your goals effectively.
So, why not get started with the best AI chatbot on the market today??
Use chatbots for your business effectively
