Top 10 Gorgias Alternatives & Competitors for Ecommerce

Firstly—

What is Gorgias, and what can you use it for?

Gorgias is customer service software for ecommerce businesses. Its features include a view of customer history, shared inbox, chatbots, and ticket tagging rules.

All that sounds great but many companies find that this software doesn’t suit their needs or match their budget.

No worries!

There are plenty of options out there. But looking through them all would take you hours. So, we did the research for you. 

Here’s a comparison table of Gorgias competitors for a quick view of all the platforms we review in this article:

Name	Rating	Free plan	Best for
Tidio	4.7/5 ⭐️	✅	AI tools
Zendesk	4.3/5 ⭐️	14-day trial	Sales tools
Freshworks	4.4/5 ⭐️	✅	Advanced analytics
Zoho Desk	4.4/5 ⭐️	✅	Contact management system
Intercom	4.4/5 ⭐️	14-day trial	Omnichannel service
HubSpot	4.4/5 ⭐️	✅	Inbound marketing
Help Scout	4.4/5 ⭐️	30-day trial	Ticketing system
ManyChat	4.6/5 ⭐️	✅	Social media customer service
WATI	4.6/5 ⭐️	7-day trial	WhatsApp customer support
ChatBot	4.5/5 ⭐️	14-day trial	Easy chatbot builder

But before we go through the platforms—why do businesses look for a Gorgias alternative? 

Some of Gorgias disadvantages that users mention include:

• Lack of extensive sales features 
• Difficult to use interface and bot builder
• AI system needs improvements
• Narrow focus on ecommerce businesses
• Only basic analytics available

Some of Gorgias’ clients also openly mention expensive and unpredictable pricing plans:

What are the best Gorgias alternatives?

So, how did we choose the software in this list? 

When exploring alternatives to Gorgias, we focused on a well-defined set of criteria and key factors. These included AI capabilities, variety of integrations, ticketing system, analytics, and pricing of the software. 

Without further ado—here are the detailed reviews of the top ten Gorgias competitors:

1. Tidio

Rating: 4.7/5 ⭐️ (1,530+ ratings)

If you’re wondering “What are the free Gorgias alternatives?”, then Tidio is your answer. 

It’s an all-in-one customer service solution that includes a live chat app and AI chatbots for workflow automation. Tidio also offers NLP (Natural Language Processing) to help with the customer experience. And when creating your first chatbot, Tidio provides a visual-builder interface to see your bot come together. 

And yes, you’re right. This is our system. So, instead of promoting ourselves in this article, we’ll encourage you to check out some of the reviews users left us. Also, take the platform for a test ride with a forever-free plan.

Key features:

• 16 different triggers for AI chatbots
• Desktop and mobile apps 
• Customer segmentation tools
• Help desk features
• Customizable chat widget
• Variety of integrations, including Shopify, MailChimp, and Zapier

Pricing:

• 7-day free trial available
• Free version available
• Starter ($29/mo)
• Growth (starts at $59/mo)
• Plus (starts at $749/mo)
• Premium (starts at $2999/mo)

2. Zendesk

Rating: 4.3/5 ⭐️ (5,860+ reviews)

Zendesk offers a software solution for customer support, sales, and overall customer engagement. It’s a SaaS platform that provides pre-chat surveys, canned responses, and team members’ collaboration for more efficient results. This Gorgias competitor also has AI chatbots, so you can offer 24/7 support on all channels. 

Pros:

• Self-service including knowledge base, chatbots, and FAQs
• Comprehensive reporting for customers and agents
• Chat routing and queue management available

Cons:

• Some reviewers state there are technical issues with data migration
• Relatively slow customer support team

Pricing:

• Free 14-day trial available
• Suite Team ($69/month/agent
• Suite Growth ($115/month/agent)
• Suite Professional ($149/month/agent)
• Suite Enterprise → contact sales team

Read more: Discover the best Zendesk alternatives out there and compare them in detailed reviews. Also, check out the ultimate showdown between Gorgias and Zendesk.

3. Freshworks

Rating: 4.4/5 ⭐️ (3,120+ reviews)

This is one of the Gorgias alternatives that works perfectly on Firefox. You can use it to improve customer relationships and increase conversions from your ecommerce. This is a cloud-based customer communication management software, which makes it easier for your team to efficiently handle customer conversations. It also provides custom ticket views and marketing tools to better organize your workload and increase conversions. 

Pros:

• Advanced analytics and forecasting
• Ticket assignment and merging 
• Customizable and intuitive interface

Cons:

• Limited integration with third-party software providers
• Some reviewers had data synchronization issues

Pricing:

• Free version available
• Growth ($18/agent/month)
• Growth customer service suite ($35/agent/month)
• Pro ($83/agent/month)
• Pro customer service suite ($59/agent/month)
• Enterprise ($95/agent/month)
• Enterprise customer service suite ($131/agent/month)

4. Zoho Desk

Ratings: 4.4/5 ⭐️ (5,620+ reviews)

Zoho Desk is a CRM software with ticketing system functionality that simplifies support ticket management for your customer service team. It provides canned responses, auto-tagging, and sales automation to streamline some of the customer interactions. This is one of the Gorgias alternatives that is best suited for mid-sized companies. It can help them improve contact, and project management, as well as multichannel customer service. 

Pros:

• Time tracker available for ticket routing and management
• Interactive Voice Response (IVR) for call centers
• Variety of integrations, including Jira, Google, Salesforce, and Slack

Cons:

• Some reviewers state there are user interface failures
• Slow customer support

Pricing:

• Free version available
• Standard ($20/agent/month)
• Professional ($35/agent/month)
• Enterprise ($50/agent/month)

5. Intercom

Rating: 4.4/5 ⭐️ (3,020+ reviews)

Intercom lets you add rules to your funnel which contributes to workflow automation. It’s best suited for larger businesses that want to build customer relationships through instant messaging. This Gorgias competitor offers in-chat surveys to collect customer feedback from your shoppers and improve user experience from your site. You can also track customer interactions to improve the quality of your support and increase customer satisfaction. 

Pros:

• Collision detection for customer support requests
• Workflow monitoring and reporting dashboards
• Multilingual chatbots available

Cons:

• Steep learning curve
• Some of the dashboards are difficult to use

Pricing:

• Free 14-day trial
• Essential (starts at $39/month/seat)
• Advanced starts at $99/month/seat)
• Expert (starts at $139/month/seat)

Read more: Check out the best Intercom alternatives and competitors on the market.

6. HubSpot

Rating: 4.4/5 ⭐️ (2,340+ reviews)

This is one of the Gorgias competitors that offers extensive sales tools and inbound marketing to help you increase conversions on your website. It offers a website builder, marketing automation, and customer management for your business to attract and convert more visitors. You can also create email marketing campaigns and identify the best subject lines, content, and call-to-action buttons to make your marketing efforts more effective.

Pros:

• Website visitor tracking tools
• Email marketing campaign builder
• Ticket routing and automation

Cons:

• Reviewers report limited customer support for users on the free plan 
• Tricky to set up your own knowledge base

Pricing:

• Free plan available
• Starter ($45/mo)
• Professional ($450/mo)
• Enterprise ($1,200/mo)

Read more: Discover the top HubSpot alternatives available on the market today.

7. Help Scout

Rating: 4.4/5 ⭐️ (400+ reviews)

Help Scout offers an automated help desk solution with a shared mailbox for your customer support and management of queries. It also provides automated workflows to improve the efficiency of your customer service representatives and streamline some of the processes. You can use a ticketing system to keep all of your customer communications organized. This Gorgias alternative offers a variety of integrations, including MailChimp, Salesforce, and Slack.

Pros:

• Shared inbox for your team
• Robust API
• Customer management system

Cons:

• Email merging can be a little confusing
• Some reviewers state that the email spam filters need improvements

Pricing:

• 30-day free trial 
• Standard ($25/user/month)
• Plus ($40/user/month)
• Company ($65/user/month)

Read more: Discover the top Help Scout alternatives with pros, cons, and pricing compared.

8. ManyChat

Rating: 4.6/5 ⭐️ (145+ reviews)

This Gorgias competitor is a chat marketing platform that lets you set up your automated messaging via Facebook Messenger, Telegram, Instagram, email, and SMS. It works best for small businesses and those that are based primarily on Instagram, Facebook, and WhatsApp, instead of a website. On top of that, ManyChat is very simple to use, so you can set your Instagram bots up in minutes with ready-made templates. 

Pros:

• PayPal/Stripe payments on the chatbot
• Audience segmentation available
• Customer onboarding content including tutorials 

Cons:

• Only basic analytics and reports available 
• Facebook-based, so the system is dependent on Meta for some of its workings

Pricing:

• Free version available
• Pro ($15/month)
• Premium → contact sales team

9. WATI

Rating: 4.6/5 ⭐️ (220+ reviews)

This Gorgias competitor is best for B2C companies that primarily use WhatsApp to connect with their customers. This is because WATI is an official business partner of WhatsApp and ensures a seamless integration for the users. Using this WhatsApp chatbot, you can monitor performance and data-driven insights to help you improve customer experience and make better business decisions in the future. It also provides templates and lets you set the availability hours of your human agents, so the clients know when they can contact your representatives. 

Pros:

• Integrations with Zapier, Shopify, and Google Sheets
• Links with the official WhatsApp Business API (official integration with WhatsApp)
• Performance monitoring available

Cons:

• Reviewers report that the builder feature is not intuitive and needs improvements 
• No social media integration

Pricing:

• 7-day free trial
• Standard ($49/month)
• Professional ($99/month)
• Business ($299/month)

10. ChatBot

Ratings: 4.4/5 ⭐️ (20+ reviews)

ChatBot, just as the name suggests, focuses on providing chatbots for customer service. It can help you automate tasks and generate more leads for your business with the use of natural language and AI chatbots. You can customize your bots with a drag-and-drop chatbot builder with images, buttons, and quick replies. This Gorgias alternative lets you deploy the bots on your website and third-party platforms, then track their results across different channels. 

Pros:

• Large number of chatbot templates
• Variety of integrations, including Facebook Messenger, WordPress, and Slack
• AI algorithms and natural language processing available

Cons:

• Only chatbots provided (no live chat included)
• Limited configuration of the bot display

Pricing:

• 14-day free trial
• Starter ($65/month)
• Team ($169/month)
• Business ($499/month)
• Enterprise → contact sales team

Read more: Check out the best ChatBot alternatives out there.

How to choose the best Gorgias alternative?

As you can see, there are a number of options when it comes to Gorgias alternatives. It can become overwhelming to look at all the different customer service platforms and not know where to properly start. So, take a step back and start by looking at your business needs and calculating the budget for this software. Only then you’ll be able to pick the best option for your company. 

Here’s how to select the best Gorgias competitor for your business:

Check the provided features

When you know your company’s needs, it’s much easier to identify which live chat platform meets them. For some businesses, a good helpdesk management or a variety of live chat triggers are the most important part of their customer service platform. For other companies, it’s customization.

So, go through the features and functionality of the platform you’re considering to see if they match your requirements. 

Compare the prices

Sometimes, similar customer support software can be used for half the price of the one you’re considering. That’s why it’s good to compare prices and see if you need all the bells and whistles that will increase your costs by tens of dollars every month. If you don’t, then you might as well save some money and go with the cheaper option that still provides all the features that will satisfy your business needs. 

Also, remember to always check if the solution is within your budget and consider the return on investment you expect from implementing it.

Read more: Learn all you need to know about chatbot pricing. 

Make sure there’s good customer support

No matter how tech-savvy you are, you will probably come across some trouble when setting up and using the software for the first time. And to get the most out of it, you’ll need to learn well. A helping hand would definitely be useful.

Therefore, it’s important to check if there’s quick and knowledgeable customer support provided with the platform. It’s also good to see if the system has user onboarding resources to introduce you to its workings.

Gorgias alternatives: key takeaway 

That’s all for this article. You can always go back to the list whenever you’re in doubt about which solution will be good for your company. We recommend going through the reviews and picking the top three platforms. Then you can go onto their website and look through the user ratings to check the offers in-depth. 

As a quick recap, here are the top Gorgias competitors worth looking at:

• Tidio
• Zendesk
• Freshworks
• Zoho desk
• Intercom
• HubSpot
• Help Scout
• ManyChat
• WATI
• ChatBot

Remember to set your budget and identify your business needs before going on a hunt for your customer service software. This will help you identify the right platforms that match your budget and provide the features you require.