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  • Releases and updates

    Tidio Expands Lyro AI to Email Ticketing, Delivering Market-Leading Automation for Support Teams

    Tidio’s Lyro AI now powers email ticketing, elevating customer support with omnichannel automation. Support teams can use the all-in-one help desk platform to streamline inquiries across channels, offering quick, reliable responses.

  • Chatbots

    9 Best Tidio Alternatives Compared

    Not sure which software to choose for your business? Check out the best Tidio alternatives available on the market.

  • Live Chat

    Top 14 Gladly Alternatives For Your Customer Service Needs

    Looking for alternatives to Gladly that better suit your needs? Explore the top Gladly alternatives, complete with a breakdown of features, pros, cons, and pricing for each option.

  • Live Chat

    9 Best Olark Alternatives to Enhance Customer Support [2024]

    Compare Olark alternatives based on their main features, drawbacks, and pricing. Decide which platform is best for your business needs.

  • knowledge base chatbot cover imageCustomer Service

    6 Tips for Building a Great Knowledge Base Chatbot

    Discover how to build a knowledge base chatbot for your specific needs. Learn the benefits of using a knowledge base AI chatbot and explore the best practices to set it up for efficient customer support.

  • customer messaging platforms cover imageLive Chat

    10 Best Customer Messaging Platforms to Consider in 2024

    Discover the best customer messaging platforms you can use to engage your target audience. Learn about the main features of consumer messaging software and what value it can bring to your business.

  • automated ticket-routing cover imageCustomer Service

    What Is Automated Ticket Routing & How To Set It Up [Guide]

    How to automate your ticketing processes? Discover what automated ticket routing is, what can you use it for, and how to set it up in your business.

  • ticket tagging cover imageCustomer Service

    What Is Ticket Tagging and How to Do It Right [In-Depth Guide]

    Discover the essentials of ticket tagging and learn the best practices to do it right. Find out the key benefits of ticket tags and learn how to do it using the Tidio platform.

  • multilingual live chat cover imageLive Chat

    7 Key Features to Look for in a Multilingual Live Chat Solution

    Discover key components of multilingual live chat and its benefits. Explore the most important features a multilingual live chat solution should have to enhance customer satisfaction and reduce waiting times.

  • case deflection cover imageCustomer Service

    5 Tips to Measure and Optimize Case Deflection

    Learn practical tips to measure and optimize case deflection to improve your customer support strategy. Discover how tracking and increasing your case deflection rate can help reduce support tickets and enhance user satisfaction.

  • ecommerce sales funnel optimization cover imageCustomer Service

    Ecommerce Sales Funnel Optimization Guide [+Examples]

    Learn how to set up a sales funnel tailored for your ecommerce business. Explore strategies to guide customers seamlessly through each stage of your ecommerce conversion funnel.

  • ecommerce ux best practices cover imageCustomer Success

    Top 10 Ecommerce UX Best Practices for Success [+Examples]

    Discover how to make shopping frictionless and enjoyable for your customers. Learn the effective ecommerce UX best practices with examples of the top brands.

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