6 Steps to Measure Customer Satisfaction [Metrics, Pros & Cons]
Happy customers stay with a company longer. This guide will walk you through the measuring process and show how to determine the degree of customer satisfaction.
7 Types of Customer Service [How to Choose the Best One]
Learn about the latest trends in different customer service types and how to create an omnichannel experience to satisfy the needs of your customers.
Best Solutions to Reduce Abandoned Cart Rate with Chatbots
Shopping cart abandonment can be painful to ecommerce owners, but you can easily fix the most common issues. Why should you care? Because ecommerce competition is tough. Optimizing every aspect of your online store is a way to stand out.
10 Vital Customer Service Chat Handling Skills for Agents
Find out which skills can help you deliver better customer service as a live chat operator.
How to Handle Angry Customers: Effective Techniques for Dealing with Irate Customer Situations
How should you respond to a customer claim when the customer is at fault? How to handle an angry customer? Find out in our complete guide to dealing with difficult and irate customers.
Top Ecommerce Chatbots for Your Business [Tools & Examples]
Find out why launching a chatbot can be beneficial for your online store and discover the best platforms that offer ecommerce bots. Check out the best ecommerce bot examples on the market.
In-Depth Guide: What Is Live Chat and How Does It Work for Online Businesses and Websites?
Learn what live chat is and find out more about its benefits. Discover how it works and how to add one to your website.
26 Ways to Increase Online Sales for Ecommerce Stores
Traffic with a really low conversion rate is the issue that many e-commerce owners face. Take those 6 steps and fix it.
What Is a Chatbot? How It Works and Why You Need It
Discover all you need to know about chatbots and how they work. Explore the most common use cases and find out the benefits that come with using bots in your business.
