Looking for a way to boost user experience and sales on your PrestaShop site?
A dedicated PrestaShop live chat module can be the right thing for you, with conversion rates as high as 40%.
With so many options available, choosing the right one can be tough, but we’re here to help.
Here are the top PrestaShop live chat modules to consider:
| PrestaShop live chat module | G2 rating | Free plan | Best for |
|---|---|---|---|
| Tidio | 4.7/5 ⭐️ | ✅ | AI chatbots |
| Tawk.to | 4.5/5 ⭐️ | ✅ | Customizable chat widget |
| Zendesk | 4.3/5 ⭐️ | Free trial | Chatbot builder |
| LiveAgent | 4.5/5 ⭐️ | ✅ | Live chat software |
| Gorgias | 4.6/5 ⭐️ | Free trial | Omnichannel functionality |
| Intercom | 4.5/5 ⭐️ | Free trial | Shared inbox |
| HubSpot | 4.4/5 ⭐️ | ✅ | Free CRM |
| Freshdesk | 4.4/5 ⭐️ | Free trial | Advanced ticketing software |
| MyLiveChat | 4.3/5 ⭐️ | ✅ | Proactive chat |
| Smartsupp | 4.7/5 ⭐️ | ✅ | Lead gen chatbots |
Are you interested in other live chat-related topics? Check out these articles:
- 10 Best Live Chat for Shopify [+Free Apps for Ecommerce]
- Top 8 Squarespace Live Chat Plugins
- Chatbot vs. Live Chat Explained: Which Is Better?
Let’s jump right into the list of best tools.
Top 10 PrestaShop live chat tools
Finding the perfect live chat software for your business can be overwhelming, but we’ve done the hard work for you.
We’ve gathered reviews and all the essential info on PrestaShop addons, so you can easily choose one that fits your needs.
Whether you’re looking for an intuitive interface, advanced features, or a solution that fits your budget, including free versions and trials, we’ve got you covered.
And now, let’s check out the best PrestaShop add-ons in more depth.
1. Tidio
Ratings: 4.7/5 ⭐️ (1,535+ reviews)
Tidio is a customer service solution known for its live chat for sales and robust help desk workflows. The software offers a free live chat module for your PrestaShop online store, enabling you to connect directly with your audience. On top of that, Tidio offers shared inbox tools that allow you to offer multichannel customer service.
In addition, Tidio is a great option to consider for your ecommerce platform due to its AI chatbot, Lyro. This intelligent tool welcomes website visitors, responds to FAQs, and qualifies leads when you are away. Also, there’s a social media chatbot available you can use to communicate with users on WhatsApp, Facebook Messenger, and Instagram.
You can configure Tidio to your online shop by signing in to the PrestaShop admin panel and navigating to the Module catalog section. Next, search for the Tidio plugin and install it on your website.
Tidio is compatible with PrestaShop from v1.6.0.4 to v8.0.4. You can install Tidio on PrestaShop for free and explore its features.
Main features:
- Chatbot automation
- Proactive live chat functionality
- Chat widgets
- Website visitor tracking tools for real-time view
- Multilanguage functionality
- Free version available
- Starter ($29/mo)
- Flows ($29/mo)
- Lyro AI ($39/mo)
- Growth ($59/mo)
- Tidio+ (starts at $749/mo)
Get the best PrestaShop live chat module on the market
2. Tawk.to
Ratings: 4.5/5 ⭐️ (185+ reviews)
Tawk.to offers a free live chat PrestaShop module for ecommerce and is suitable for scaling businesses. The software is popular for automatically detecting and translating chat conversations in real time, thus promoting cross-border communication. You can use it to monitor visitor activity on your website and see how your agents respond to consumer queries.
Pros:
- Customizable pre-chat forms
- Intelligent virtual assistants
- Web self-service portal
Cons:
- Basic reporting capabilities
- Challenges with live chat notifications
- Free version available
- Hire Chat Agents ($1/hr)
- Hire a Virtual Assistant (from $7.50/hr)
Read more: Compare our reviews about the best Tawk.to alternatives for your business chat requirements.
3. Zendesk
Ratings: 4.3/5⭐️ (5,870+ reviews)
The Zendesk for PrestaShop app supports your business by displaying important PrestaShop data alongside your service ticket data. The app searches your PrestaShop site to locate consumer details and recent orders. It also provides an order summary if a ticket is connected to an individual order. You can access the live chat integration for PrestaShop on the Zendesk app marketplace.
Pros:
- Automatic chat routing to organize incoming messages
- Pre-chat survey for enhanced user experience
- AI assistant for service teams
Cons:
- Tickets are automatically closed after 30 days
- Occasional system glitches
- Free 6-month trial for startups
- Support Team ($19/mo/agent)
- Suite Team ($55/mo/agent)
- Suite Growth ($89/mo/agent)
- Suite Professional ($115/mo/agent)
- Suite Enterpriseb→ Talk to sales
- Suite Enterprise Plus → Talk to sales
Read more: Check out the best Zendesk alternatives and compare various options to find the one for your ecommerce business.
4. LiveAgent
Ratings: 4.5/5 ⭐️ (1,489+ reviews)
LiveAgent offers a PrestaShop live chat widget that enables instant communication and provides order tracking for ecommerce sites. The software provides an omnichannel dashboard that consolidates communication from Twitter, Slack, Viber, SMS, and more. If you want to integrate LiveAgent’s live chat box into your PrestaShop website, you can simply download the LiveAgent PrestaShop module and install it.
Pros:
- Centralized ticketing system
- In-built customer service email templates
- Contact center software for customer service teams
Cons:
- The ticket merging feature is unavailable
- Online customers can’t chat with multiple agents simultaneously
- Free version available
- Small business ($15/mo/agent)
- Medium business ($35/mo/agent)
- Large business ($59/mo/agent)
- Enterprise ($85/mo/agent)
Read more: Check out the reviews of the best web chat tools and services.
5. Gorgias
Ratings: 4.6/5⭐️ (510+ reviews)
Gorgias is a customer service software with a live chat module for PrestaShop websites. The module allows your service team to access all your customer data, handle refunds, and create macros for optimum customer support. In addition, it has a revenue tracking tool for analyzing the impact of pre-sale support tickets and how they contribute to consumer purchases. This helps to boost your conversion rate and enhances your customer satisfaction.
Pros:
- Proactive customer service features
- User-friendly interface
- Customer self-service center
Cons:
- The steep learning curve for new users
- Technical issues arising from frequent system updates
- Free 7-day trial
- Starter (From 10/mo)
- Basic (From $60/mo)
- Pro (From $360/mo)
- Advanced (From $900/mo)
- Enterprise → Contact sales
Read more: Discover the list of best Gorgias alternatives on the market.
6. Intercom
Ratings: 4.5/5 ⭐️ (3,055+ reviews)
Intercom offers a PrestaShop live chat support tool that is suitable for enterprise-level ecommerce companies. Its live chat window lets your customers quickly initiate conversations and get their inquiries answered in real time. The platform also uses AI-driven bots to group customers in order to drive real-time sales. You can display the Intercom chat widget on store pages like home, product, category, order, shopping cart, etc.
Pros:
- Automated welcome messages
- Custom APIs and service level agreements (SLAs)
- Customer segmentation tools
Cons:
- The steep learning curve for new users
- Difficult to merge online chat conversations
- Free 14-day trial
- Essential ($39/mo/seat)
- Advanced ($99/mo/seat)
- Expert ($139/mo/seat)
Read more: Check out our list of top Intercom alternatives, compare the reviews, and choose one for your service team.
7. HubSpot
Ratings: 4.4/5⭐️ (2,350+ reviews)
HubSpot native PrestaShop integration allows you to easily add chat to your website. Its data sync automatically downloads your contact data and edits history. Thanks to this feature, you’ll know what products were bought, how, and when. Plus, you can sync abandoned cart data as deals, making it easier to remarket them.
Pros:
- Segment-based marketing features
- Custom field mappings
- Cart abandonment tools
Cons:
- Challenges with the ticketing system
- Technical expertise needed to create advanced reports
- Free 14-day trial
- HubSpot for PrestaShop ($559.99/one-time fee)
- PrestaShop Integration ($45.79/mo)
Read more: Here are the top HubSpot alternatives and competitors.
8. Freshdesk
Ratings: 4.4/5 ⭐️ (3,130+ reviews)
Freshdesk offers a live chat add-on for PrestaShop stores that brings customer info right to your unified dashboard. It automatically pulls in details about customers and orders into your help desk software and can even link multiple stores at once. With Freshdesk, you can easily access customer interactions, order details, and create tickets for any contact.
Pros:
- Visitor-context tools to understand your consumers
- Sales funnel software
- Automated email messages
Cons:
- Navigating the user interface is confusing
- Data synchronization can be problematic
- Free 21-day trial
- PrestaShop Connector ($4/mo/agent)
Read more: Here is a list of Freshdesk alternatives for your business together with the ratings of each solution.
9. MyLiveChat
Ratings: 4.3/5 ⭐️ (10+ reviews)
MyLiveChat is a platform with a PrestaShop live chat module that provides a simple way to integrate with your ecommerce store. The live chat plugin allows you to converse with website visitors, as well as monitor site traffic and user activities. You can customize your live chat button, window, agent photos, agent greetings messages, and company logos.
Pros:
- Canned responses
- Real-time visitor monitoring to track website traffic
- Agent console that consolidates all agent functions in a single panel
Cons:
- Lacks chatbot features
- Lacks a comprehensive training tutorial for new users
- Free version available
- Starter ($15/mo/seat)
- Basic ($29/mo/4 seats)
- Corporate ($59/mo/9 seats)
- Enterprise ($99/mo/10+ seats)
Read more: Learn more about how to provide customers with chat transcripts.
10. Smartsupp
Ratings: 4.7/5 ⭐️ (570+ reviews)
Smartsupp has everything a business needs to drive online sales, including live chat, AI, and lead generation chatbots. Their chat widget is easy to install and can be used on websites, as well as via Messenger email. Smartsupp also offers full integration with PrestaShop, with the required version from v1.4.7.0 – v8.1.7. Your PrestaShop store visitors will be able to get quick answers using Smartsupp’s live chat features and personalized assistance.
Pros:
- Multilanguage support
- AI features to simplify your workflow
- Mobile app for iOS and Android
Cons:
- No multi-shop feature for users managing more than one website
- Some users find the tool to have limited features
- Free version available
- Standard ($15/mo)
- Pro ($30/mo)
- Ultimate ($239/mo)
Read more: Learn about the email marketing statistics and trends for your marketing campaigns.
So, with this list of PrestaShop live chat modules out of the way, let’s discover the benefits of using these tools.
Must-have features of the PrestaShop live chat module
Overall, live chat tools are important in increasing sales, reducing response times, and enhancing customer engagement. In fact, a report indicates that 79% of businesses had a positive impact on sales, revenue, and customer retention after installing live chat software.
But if you’re having trouble choosing a specific PrestaShop live chat module for your ecommerce platform, here are some of the main features to consider:
- Customizable chat widget—you can use it to match the chat window with your brand’s design, including colors, fonts, and positioning on the page. A survey shows that over 63% of customers purchase products from websites with chat widgets. Widget customization can significantly enhance the user experience by making the chat interface more visually appealing and aligned with the brand’s identity.
- Chatbot Integration—allows the sending of automated welcome messages and responses to handle common queries. According to a survey, as many as 62% of respondents prefer to talk to a chatbot.
- Visitor tracking and monitoring—it’s used to track visitor activity on your site, including pages viewed and time spent on specific pages. These insights can help you offer more personalized assistance to customers.
Get the right PrestaShop live chat module for your needs
Live chat offers a superior user experience compared to email or voice support. It’s faster, more convenient, and encourages customers to complete their purchases. What started as a post-purchase messaging tool has now become a powerful sales enabler.
For your ecommerce needs, we recommend Tidio’s PrestaShop live chat integration. This software lets you easily engage with customers through a customizable chat widget, AI chatbots, and ticketing system features.
Give this free live chat module a try on your PrestaShop website today!
Boost your ecommerce site with the PrestaShop live chat plugin
