Returns management software is a specialized tool that helps ecommerce businesses to automate its product returns handling process. The software manages the entire returns workflow, from lodging a return request to final resolution, through a centralized dashboard.
The primary objective of this tool is to cut expenses, streamline operations, and improve customer satisfaction.
But how can you identify the best software in this category for your business needs?
Don’t worry, we’ve got you covered!
First things first, let’s start with the list of tools itself.
Top 10 returns management tools
The best returns management tools can be classified according to several features. These include branded returns pages, centralized returns portal, customizable returns rules, and policies, just to name a few.
You can narrow down your list by taking into consideration the customer support infrastructure behind each tool.
And now, let’s check out the best returns management tools in more detail.
1. Tidio
Ratings: 4.7/5⭐️ (1,535+ reviews)
Tidio’s flagship chatbot contains a returns management functionality. The Lyro AI chatbot can detect and respond to questions about order status, shipping policies, inventory, and more. Also, it handles customer return requests and provides answers to common inquiries from internal databases
On top of that, Tidio offers a free live chat tool that helps ecommerce businesses generate real-time sales and AI chatbots to consolidate all customer communications into a unified dashboard.
We can describe more of the software’s product return capabilities, but we encourage you to find out on your own. Check out our user reviews and install Tidio for free to test its features.
Main features:
- Chatbot templates for returns management
- Omnichannel customer service functionality
- Customizable chat widget
- Ecommerce integrations for Shopify, WooCommerce, and more
- Mobile version for iOS and Android users
- 7-day free trial available
- Free version available
- Starter ($29/mo)
- Growth (starts at $59/mo)
- Plus (starts at $749/mo)
- Premium (starts at $2999/mo)
Make the most out of AI-powered returns management software
Read more: Discover key ecommerce conversion rate statistics and trends and use them to improve sales for your online shop.
2. AfterShip
Ratings: 4.2/5 ⭐️ (5+ reviews)
AfterShip is a returns management software used to manage product returns for ecommerce platforms. The tool uses automation to help retailers optimize returns, retain more sales, and offer a superior customer experience to their consumers. The platform can transform returns into new opportunities through its incentivized exchanges and refund-to-store credits.
Pros:
- Proactive customer service updates on the status of returns
- Dynamic returns APIs and webhooks
- Global carrier network available in 310,000+ locations
Cons:
- Exchanges unavailable for Magento and WooCommerce
- It can be challenging to configure the platform for new users
- Free version available
- Essentials ($19/mo)
- Pro ($49/mo)
- Premium ($199/mo/)
- Enterprise → Contact sales
Read more: Explore what proactive live chat is and how it can benefit your business.
3. Loop Returns
Ratings: 4.7/5 ⭐️ (60+ reviews)
Loop Returns is a popular returns management solution tailored for Shopify users. One of its key benefits is that customers can use a QR code to return their product rather than printing a shipping label.
The tool allows online retailers to create a branded return portal complete with automated features that streamline the returns process. It also offers feedback forms that help generate valuable insights on the rate and reasons for return.
Pros:
- In-house item grading or at home-collection
- Support of up to 9 carriers via integration with EasyPost
- 30+ plugins into SaaS applications like Gorgias and Klaviyo
Cons:
- The returns portal may experience occasional downtime
- Consolidating returns data across systems can be complex
- Free version available
- Starter ($29/mo)
- Essential ($163/mo)
- Advanced ($373/mo)
Read more: Find out the differences between Shopify vs. Shopify Plus with a comparison of cost, features, and benefits.
4. ReturnLogic
Ratings: 4.7/5 ⭐️ (10+ reviews)
ReturnLogic is a return management software that simplifies ecommerce returns and exchanges for shoppers and retailers. The tool supports warranty claims and helps growing brands optimize their returns.
It also offers a branded returns portal to promote the exchange of items rather than process refund requests. The software assists ecommerce businesses to improve their performance and enhance customer satisfaction.
Pros:
- User-friendly interface
- Customizable return workflows
- Insightful and advanced analytics platform
Cons:
- Few “return reasons” available on the branded portal
- Onboarding can be confusing for new users
- Free version available
- Enterprise → Request a quote
5. Narvar
Ratings: 4.3/5 ⭐️ (40+ reviews)
Narvar is a customer service tool that offers comprehensive tracking and returns software. It’s suitable for online retailers looking for the most cost-effective delivery solution, from same-day courier pickups to in-store drop-offs. The software exclusively processes variant-based replacements, where consumers can exchange an item for a similar item of different size and color.
Pros:
- Customized return policy
- 300+ carrier selection
- Personalized recommendations
Cons:
- No warranty returns
- Charges an onboarding fee
- Request a quote
Read more: Learn how to improve your ecommerce customer service for optimum business growth.
6. ShippyPro
Ratings: 4.3/5 ⭐️ (25+ reviews)
ShippyPro is a returns management system ideal for online enterprises that plan to automate the return process by creating return rules. The return portal can be added to your website and help customers submit their return requests and track their returns. The platform is used by over 160 shipping companies and can accommodate up to 70 sales channels.
Pros:
- Users can create shipping labels
- A drop-off point map
- Several product return combinations available
Cons:
- Customer support is only available via live chat
- Sometimes the interface gets confusing
- Professional ($199/mo)
- Enterprise → Contact sales
Read more: Discover how to make the most of web self-service tools in your ecommerce store.
7. Veeqo
Ratings: 4.5/5 ⭐️ (25+ reviews)
Veeqo offers a flexible returns management platform that enables you to make full or partial returns for particular items. Furthermore, depending on the condition of the item upon return, you can also change the amount to be reimbursed. This platform is great for online stores that want to figure out how to reduce returns by studying its analytics dashboard.
Pros:
- Centralized inventory database
- Multichannel shipping orders
- Demand forecasting and sales reporting tools
Cons:
- Experience glitches uploading manual orders
- The purchase order system is clunky
- Free version available
- Priority ($250/mo)
8. WeSupply Labs
Ratings: 4.5/5 ⭐️ (1 review)
WeSupply Labs is an ecommerce returns solution that aims to make reverse logistics profitable for ecommerce platforms. Its customer self-service returns portal guides you on how to transform your product returns into profitable exchanges. The software consolidates all information in one single location for better decision-making.
Pros:
- Proactive notifications of return status
- Streamlined RMA system with intelligent return rules
- Branded tracking pages
Cons:
- Limited courier selection
- No automated solutions for handling shipping delays
- 14-day free trial
- Growth ($40/mo/100 returns)
- Advanced ($100/mo/200 returns)
- Enterprise → Contact sales
Read more: Here are the most recent self-service statistics and trends for your business.
9. ClickPost
Ratings: 4.7/5 ⭐️ (30+ reviews)
ClickPost is a leading ecommerce returns software that processes returns through its self-service portal. The interface allows users to lodge return requests and submit client feedback.
Also, the software provides the fastest carrier connections and is known for its intuitive order management platform. You can automate the design of airline tickets and the printing of mailing labels on ClickPost.
Pros:
- Automates pick-up exception management
- Uses pre-configured rules to identify courier partners for reverse logistics
- Order status notifications via WhatsApp, IVR, SMS, email, and more
Cons:
- Requires more client customizations
- UX needs improvement
- Pre-dispatch → Contact sales
- Post-dispatch → Contact sales
- ReturnsPro → Contact sales
- EDD → Contact sales
- Automated APIs → Contact sales
10. ShipRocket
Ratings: 4.0/5⭐️ (90+ reviews)
ShipRocket offers a rudimentary product returns management portal for customers to return items. The platform works with several carriers that provide reverse logistics. Its unified dashboard allows customers to place return orders as well as shortens the processing time for such orders. In addition, the system contains customer support software that generates tickets in the event of customer complaints about returns.
Pros:
- AI-based courier selection
- Order tracking page
- Multichannel support
Cons:
- The steep learning curve for new users
- Lacks a simple procedure for exchanges
- Free version available
- Professional (₹20/500gms)
- Customized → Contact sales
Read more: Learn about AI customer support software and choose a tool that best serves your customer service team.
Now that we have listed the best returns management software, let us explore the benefits of these tools for your ecommerce platform.
Is using returns management software neccessary for an ecommerce business?
Customers return products for many reasons, including unmet expectations, damaged items, or wrong items delivered.
Some ecommerce owners may believe that using a classic customer service software tool should be enough to manage returns, but when your store grows and the volumes increase beyond expectations, returns management software can be a time—and money-saver.
Here are a few reasons why a returns management tool is valuable in reducing your return rate.
- It automates your product return process—handling returns is not only time-consuming, but the cost of returns can be expensive in the long run. According to a study, returning a $50 item costs retailers up to $33. By using a hassle-free returns management platform, you can automate processes such as generating returns labels, sending out shipping updates, etc.
- It allows for quicker product returns—offering efficient returns is necessary for positive business performance. In fact, 84% of consumers will not buy from a consumer after a poor returns experience. Automating the returns process can hasten the process for clients.
- It influences purchase decisions—a consumer survey shows that 60% of online retail clients will review the ecommerce return policy before making an initial purchase. This means a good returns policy is a key sales-driving point.
Get the best return management tool for your needs
Managing returns is a critical part of running an online shop. With the right returns management providers, you can greatly reduce the cost and effort associated with product returns process and boost your profitability while you’re at it.
Integrating a returns system with powerful customer engagement software is valuable for your business needs. Tidio’s ability to deploy AI chatbots to process return requests and send shipping updates thus makes it perfect for post-purchase product returns.
Sign up for free and give it a try!
Improve customer satisfaction with AI-powered returns management tool
Frequently Asked Questions
Returns management software is a tool that manages the return process for ecommerce platforms using automation and AI technology. The software serves to reduce human intervention and accelerate the returns process by automatically processing exchanges and refunds.
With returns management software, businesses can automate various functions such as generating return labels, tracking returned products, using inventory management for exchanges, and issuing refunds. This helps to convert returns into resale, upsells, or promote an exchange of other similar items.
AfterShip, LoopReturns and Narvar are considered the best returns software on the market. Tidio is a close runner up, offering self-service portal to automatically process and respond to returns requests.
