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What Is Customer Experience Automation? [Full Guide]

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Customer experience automation offers a real promise of fast, streamlined, and budget-friendly support. Have you positioned your business for the new CXA wave?

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Positive Scripting in Customer Service: Key Success Tips

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Discover how to use positive scripting to create empathetic statements for your customers. Find out positive scripting examples for customer service and how your business can benefit from them in the long term.