Valyou Furniture leveraged Tidio’s customer service platform to double chatbot engagement rates and generate hundreds of thousands in monthly assisted sales.
At a glance: Valyou Furniture
Valyou Furniture is a contemporary furniture retailer founded in 2018 by Efi Bisk and Shaul Rappaport. The company offers stylish, high-quality home furnishings at accessible prices across the United States.
- Company Size: 11-50 employees
- Industry: Furniture and Home Furnishings Retail
- Country of Operation: United States (Headquartered in Los Angeles, California)
- Product Offerings: Diverse selection of furniture including sofas, sectionals, dining tables, chairs, beds, storage solutions, and home decor
- Website Traffic: Approximately 215,000 monthly visits
When Valyou Furniture began its journey in 2018, the founders had a clear vision: provide high-quality, stylish furniture at accessible prices. What started in Hawaii quickly expanded to Los Angeles, where the company now operates its fourth showroom. As their physical presence grew, so did their digital footprint
With expansion came challenges. The company’s website began attracting over 215,000 monthly visitors, creating both an opportunity and a challenge: how could they effectively engage with this growing audience while providing personalized service?
The Challenge: Scaling Customer Support While Driving Sales Growth
Furniture retail is highly visual but also deeply personal. Customers often have specific questions about dimensions, materials, delivery options, and compatibility with their spaces. For Valyou Furniture, answering these questions promptly could mean the difference between a sale and a missed opportunity.
With their growing online traffic, the small team struggled to provide timely responses to every inquiry. They needed a way to engage visitors automatically, answer common questions instantly, and connect potential customers with their support team when necessary.
This growth led Valyou Furniture to seek a solution that could help them scale their customer support while driving sales conversions. That’s when they turned to Tidio.
The Tidio Solution: Chatbots That Convert
Valyou Furniture implemented Tidio’s customer service platform, deploying chatbots strategically throughout their customer journey. They created three active conversation flows designed to engage visitors, answer questions, and facilitate furniture purchases.
The implementation wasn’t just about automation—it was about creating meaningful interactions that could lead to sales. Their support team of 10 agents could now focus on complex inquiries while the chatbots handled routine questions and initial engagement.
Valyou Furniture implemented Tidio’s solution across their website, creating three active flows to engage with customers, answer questions, and facilitate sales.
The Results: Numbers That Speak Volumes
After two years with Tidio, Valyou Furniture has transformed their digital customer experience. The results speak for themselves:
Over just six months, they doubled their sales bot engagement rate from 10% to 20%, meaning twice as many website visitors were interacting with their chatbots. This increased engagement translated directly to their bottom line—Tidio-assisted sales now generate hundreds of thousands of dollars in monthly revenue.
The platform has become an essential part of their sales strategy, helping convert browsing visitors into paying customers through timely interventions and personalized support.
As their customer base grows, so does their ambition. Valyou Furniture is now expanding into more advanced AI capabilities, seeking to further enhance the customer experience on their platform.
- 2x Engagement Rate: The company increased their sales bot engagement from 10% to 20% over just six months, reaching more potential customers.
- Revenue Generation: Tidio-assisted sales now account for hundreds of thousands of dollars in monthly revenue.
- ROI: With 10 support agents leveraging Tidio’s platform, the team can efficiently handle their high-traffic website.
Looking Ahead: The AI Frontier
For Valyou Furniture, the journey with Tidio is just beginning. As they look to the future, they’re exploring even more advanced AI functionalities to create more personalized shopping experiences.
“We’re expanding into AI this year,” the team notes, showing their commitment to staying at the forefront of customer service technology.
This forward-thinking approach aligns perfectly with their brand ethos—providing accessible, quality furniture through an exceptional shopping experience, both online and in their showrooms.
The Takeaway: Partnership for Growth
The partnership between Valyou Furniture and Tidio demonstrates how the right customer service technology can drive substantial business growth. By implementing chatbots that engage visitors effectively and support human agents efficiently, Valyou Furniture has created a scalable system that grows with their business.
From their Hawaiian origins to their expanding presence in Los Angeles, Valyou Furniture continues to innovate in both product offerings and customer experience. With Tidio’s platform supporting their digital customer interactions, they’re well-positioned for continued growth in the competitive furniture retail space.
As online furniture shopping becomes increasingly common, Valyou Furniture’s investment in AI-powered customer service isn’t just about keeping up—it’s about setting the standard for what furniture retail can be in the digital age.
