Common questions about Tidio, answered

Tidio offers both free and paid plans, making it accessible to businesses of all sizes. At Tidio, every user can use the basic version for free, which is free forever. When you register your Tidio account, you receive a free 7-day trial of the paid plans, allowing you to test out all premium features before deciding whether to subscribe or downgrade to the free version. The free plan includes up to 10 live chat operators, 50 conversations per month, and chatbot flows that can serve up to 100 unique visitors per month. However, advanced features such as AI-powered chatbots, automation, and premium integrations require a paid subscription. Tidio's pricing is flexible, offering different tiers to accommodate various business needs, with premium plans unlocking enhanced customer support capabilities for improved efficiency and scalability.

Tidio's free plan includes 10 operators, 50 conversations, and 100 unique Flows visitors per month. Paid plans offer higher limits, unlimited chatbot interactions, advanced AI features, and integrations. AI chatbot usage and certain third-party integrations are limited based on the plan. Businesses can upgrade to access more features and remove limits.

You can create a free Tidio account by registering a new Tidio account. This will take you through a quick registration process where you'll need to enter your email address, password, and website URL. Once registered, you'll gain access to Tidio's features, including a 7-day free trial of premium tools, after which you can continue with the free plan or upgrade to a paid plan.

You can log into your Tidio account anytime by visiting https://www.tidio.com/panel/login. If you're using the mobile or desktop app, or logging in via tidio.com, simply enter the email address and password you registered with to access your account.

Companies that use Tidio include The Body Shop, Under Armour, Jaguar to name a few. You can learn more from Tidio case studies, watch a Tidio demo video, and play around with the Tidio AI agent demo.

Tidio complies with the rules, but doesn't have an official SOC 2 certificate.

While Tidio adheres to data protection rules, it does not currently provide official HIPAA certification or compliance documentation. However, Tidio has taken steps toward achieving compliance, including opening a dedicated office in the United States to facilitate the application process.

Yes, Tidio has been fully compliant with GDPR since May 25, 2018. You can find more details about Tidio's GDPR compliance in our Help Center and in our Privacy Policy.

Tidio is an AI customer support software company founded in 2013 in Szczecin, Poland. It operates under the legal name Tidio LLC, with headquarters in San Francisco, California, and as Tidio Poland sp. z o.o., with an additional office in Szczecin, Poland. The company's founder and CEO is Tytus Gołas. Tidio is trusted by 300,000+ companies including The Body Shop, Under Armour, Jaguar, and many other major brands.

Tidio was founded in Poland and has its main headquarters in San Francisco, California, with an additional office in Szczecin, Poland. The company was established in 2013 and has since grown into a global provider of AI-powered customer support solutions, serving over 300,000 businesses worldwide.

Tytus Gołas, founder and CEO of Tidio, launched the company at 20 years old. His innovative leadership has propelled Tidio to become a leading live chat and AI customer support platform, earning him a spot on the Forbes 30 Under 30 list four times in a row. Gołas's vision has driven Tidio's rapid growth, establishing it as one of Poland's fastest-growing startups with a global presence and offices in both the US and Poland.

Determining the Return on Investment (ROI) of using Tidio and its AI agent, Lyro, can vary depending on several factors, such as the specific use case, industry, implementation strategy, and the effectiveness of the chatbot in achieving its goals. It's essential to assess the impact on metrics like customer satisfaction, engagement, conversion rates, and operational efficiency to gauge the ROI accurately. If you have specific metrics or goals in mind, our team can provide further guidance tailored to your situation. Feel free to reach out to us at support@tidio.net for personalized assistance. You can estimate the ROI by using this Tidio ROI calculator.

No, Tidio uses Claude by Anthropic AI to power Lyro. This Large Language Model has been fine-tuned to become helpful, honest, and harmless—making it the most trustworthy LLM on the market.

Tidio integrates with Messenger, Instagram, WhatsApp, Zapier, Zendesk, HubSpot, Salesforce, Zoho CRM, Google Analytics (GA4), Google Tag Manager, MailerLite, Brevo (previously SendInBlue), Shopify, Klaviyo, ActiveCampaign, Omnisend, Judge.me, WooCommerce, Mailchimp, Zendesk Sell, Agile CRM, Pipedrive, and more. See the full list of Tidio integrations.

Tidio isn't open source, it's a proprietary AI customer service and Help Desk platform that provides live chat, and AI agent. While the core software is not open source, Tidio offers a free plan with essential features, allowing businesses to use its tools without cost. For advanced functionalities, premium plans are available.

Tidio supports multiple languages through pre-translated language packs, including English (default), French, German, Italian, Portuguese, Russian, and Spanish. Users can easily add a new language by selecting it from the dropdown menu in the settings. This allows businesses to provide multilingual support and communicate with customers in their preferred language.

Tidio uses AI to enhance customer interactions. It offers a conversational AI bot that improves the customer experience by handling inquiries, automating responses, and assisting with sales. Using deep learning and natural language processing (NLP), Tidio's AI-powered chatbots engage with shoppers in a human-like manner, helping businesses provide faster support and increase conversions.

Lyro is a conversational AI agent for customer support that talks to customers and answers their questions using help desk content without hallucinating answers. It can automate up to 70% of the inquiries, and provide customer support 24/7. The setup requires no coding. Check the Lyro demo to see it in action.

To connect to Tidio, visit the Tidio sign-up page to create a new account or log into Tidio if you already have one. The installation process is simple—just copy and paste a single line of code into your website's code. Tidio integrates with platforms like Shopify, WordPress, and Wix, making setup even easier for e-commerce and website owners.

Tidio helps businesses increase revenue by enhancing customer engagement through live chat, AI agent, and automated lead generation. By providing instant support, offering personalized discounts, and tracking user behavior, Tidio improves conversion rates and drives sales. Additionally, users can earn money through Tidio's affiliate program by registering for free, promoting Tidio, and earning up to 30% commission in monthly payments.

Tidio is a comprehensive AI-powered customer support platform designed to streamline communication between businesses and their customers. It combines live chat, AI agent, a Help Desk, and lead-generation tools to enhance customer engagement and support. Tidio integrates seamlessly with websites, social media, and email, allowing businesses to provide instant assistance while automating responses to common inquiries. Its AI-driven features improve efficiency, with a high resolution rate that reduces workload for support agents and boosts revenue. Tidio is widely used for real-time customer service, automation, and sales growth, making it a valuable tool for businesses of all sizes.

Tidio is an all-in-one AI customer support software suite comprising a Help Desk, AI agent, live chat, and lead generation features. Tidio allows for seamless integration with websites, social media accounts, email, and other marketing and customer service tools. Tidio's cloud-based AI tool provides up to a 70% resolution rate, freeing up customer support agents, reducing CS costs, and increasing revenue.

Tidio is not a full CRM tool, but it offers some CRM-like features to help businesses manage customer interactions across multiple channels. Additionally, Tidio enables businesses to track user behavior, collect leads, and automate customer engagement, making it a valuable tool for improving customer relationships. For advanced CRM functionalities like sales pipeline management and in-depth customer data analysis, businesses can integrate Tidio with dedicated CRM software.

Tidio works by forming a centralized customer support center, comprising AI agent, live chat, a Help Desk, and a shared inbox to help businesses manage customer interactions efficiently. It integrates with websites, social media, and email, allowing businesses to chat with visitors in real time, automate responses, and handle support tickets from a single platform. With AI chatbots resolving up to 70% of inquiries, Tidio reduces workload while improving response times. Its shared inbox centralizes messages from multiple channels. Seamless integrations with Shopify, WordPress, WhatsApp, and Messenger make it easy to connect with customers. By streamlining communication, Tidio enhances customer support, boosts sales, and improves overall customer satisfaction.