About me
Beata is a part of the content creators’ team. She researches topics and produces articles for Tidio’s website and blog. She ensures that her articles are informative but also interesting to read. Before joining Tidio Beata was writing content for a real estate company. She was also producing other articles for online publication.
Beata believes the future of writing is digital. Digital pieces written by humans, as well as content produced by artificial intelligence. She believes that machine learning can help humans improve their performance online and, therefore, better reach the right audience.
Beata has a Bachelor’s Honours degree in journalism. Her professional interests include digital marketing and technology developments. She finds artificial intelligence such as machine learning and chatbots fascinating. In her spare time, she wanders the world, reads novels, and learns new languages.
My articles
AI-Powered Help Desk: Features Designed for Smarter Service
Introducing Tidio’s AI-powered Help Desk! See how our latest release is designed to effortlessly support your team.
9 Best Tidio Alternatives Compared
Not sure which software to choose for your business? Check out the best Tidio alternatives available on the market.
Top 14 Gladly Alternatives For Your Customer Service Needs
Looking for alternatives to Gladly that better suit your needs? Explore the top Gladly alternatives, complete with a breakdown of features, pros, cons, and pricing for each option.
9 Best Olark Alternatives to Enhance Customer Support [2024]
Compare Olark alternatives based on their main features, drawbacks, and pricing. Decide which platform is best for your business needs.
What Is Automated Ticket Routing & How To Set It Up [Guide]
How to automate your ticketing processes? Discover what automated ticket routing is, what can you use it for, and how to set it up in your business.
Top 10 Ecommerce UX Best Practices for Success [+Examples]
Discover how to make shopping frictionless and enjoyable for your customers. Learn the effective ecommerce UX best practices with examples of the top brands.
15 Strategies for Shopify Conversion Rate Optimization
Discover effective Shopify conversion rate optimization strategies that you can employ on your websites. Check out real-life examples of companies and how they apply the tactics.
Conversational Customer Service: Channels & Best Practices
Explore how conversational customer service is impacting the top brands today. Learn the best channels for conversational support and go through real-life use cases.
Zendesk vs. Salesforce: Comprehensive Software Comparison
Learn which CRM solution, Zendesk vs. Salesforce, is best for your business. Check out the comparison of the top features and key differences.
Top 10 Benefits of Live Chat To Improve Customer Service
Check out the main benefits of live chat for your business with real-life examples of companies profiting from this technology.
How to Handle Multiple Chats at the Same Time? [Tips]
Find out why multiple chat software resonates well with customers and the challenges faced when handling multiple chats.
How To Do Chatbot Testing? Guide, Types of Tests & Checklist
Learn how to test your chatbot. Check out the types, a step-by-step guide, and a complete checklist for your chatbot testing.
Top 10 FAQ Software for Your Business [+Create FAQ Pages]
FAQ software helps customers find answers to frequently asked questions in the form of short and concise published content. Check out the best tools for your business and how to use it.
10 Best AI Tools for Ecommerce To Boost Sales in 2024
AI is a game-changer for online stores today. Discover the top AI tools for ecommerce that boost conversions and help you grow your brand.
Integratec Boosts Qualified Lead Generation by 25% Using Tidio
A B2B SaaS company, Integratec, boosted qualified leads and improved tracking of client requests. Check out how they did it.
Gecko Hospitality Reaches 90% Customer Service Automation
Learn how Gecko Hospitality automated customer service requests and boosted lead generation. Discover how Tidio helps the business slash the response time.
Social Media Chatbots: Complete Guide, Platforms & Tips
Check out the best social media chatbots you can use for your business. Learn the difference between social media chatbots and regular bots.
16 Best Website Visitor Tracking Tools [2024 Reviews]
Check out the best website visitor tracking tools and compare their key features, pricing, and user ratings.
10 Must-Have Chatbot Features for Your Business [+Examples]
Not sure which chatbot features your software should have? Check out the essential functionality and advanced capabilities to keep an eye out for.
Banking Chatbot: Examples, Use Cases & Best Practices
Check out the best banking chatbots with pros, cons, and pricing compared. Learn examples, tips, and fundamentals of a chatbot for banking.
Top 10 Customer Segmentation Tools & Software Reviewed
Scan through the best customer segmentation tools available on the market. Dive into the benefits, best practices, and detailed reviews of the top segmentation software.
10 Best Customer Communication Tools for Your Business
Discover the definition and benefits of customer communication tools. Compare the top systems and select the perfect one for your business.
10 Essential Chatbot Best Practices & Tips for Your Business
Check out the most important chatbot best practices to make your bot a success.
What is Web Self-Service? [Types, Examples & Software]
Explore what web self-service is and why it’s important. Examine the types of this support, business benefits, and the best web self-service software reviews.
Distribution List vs. Shared Mailbox: What Are The Differences?
Learn the difference between a shared mailbox and a distribution list. Discover a comparison of the pros and cons of a distribution list vs. a shared mailbox.
What Is Multichannel Customer Service? [Benefits & Software]
A multichannel customer service approach is where a business interacts with visitors across multiple channels such as live chat, email, messaging apps, or phone.
10 Best Omnichannel Support Software For Businesses (2024)
Compare the best omnichannel support software on the market and choose the best one for your business.
10 Best Customer Success Software Tools To Boost Sales
Check out the top customer success software with pros, cons, and pricing. Discover which one is best for your business.
Conversational AI for Customer Service: Full Guide With Tips
Dive into what conversational AI customer service is, how it works, and the main features to look out for. Check out the best practices to effectively implement this technology into your business.
ChatGPT for Customer Service: Best OpenAI Use Cases
Learn how to use ChatGPT for customer service. Get inspired by real-life examples of companies using OpenAI customer support.
What Is Conversational Commerce? [Benefits & Examples]
Learn what conversational commerce is and how it can help your business scale. Get inspired by the real-life examples of successful companies and get an inside into the future of conversational selling.
10 Best WordPress Ticket System Plugins for Your Website
Check out the top WordPress helpdesk plugins with their pros, cons, and pricing compared. Learn what to look for and how to install the right WordPress helpdesk on your website.
Ticket Escalation Process: Steps, Management Tips & Templates
Discover how to improve your ticket escalation process with tips and best practices. Step up your game in customer escalation management and boost your client satisfaction.
10 Top AI Help Desk Software for Stellar Customer Service
Learn all you need to know about the best AI help desk. Discover detailed reviews of the software and choose the best one for your business.
10 Best HubSpot Alternatives and Competitors in 2024
Automate your marketing and sales by using free HubSpot alternatives. Check out detailed reviews of HubSpot competitors with pros, cons, and pricing compared.
AI Customer Support Software: 10 Best Solutions (2024)
Learn about AI customer service software and choose the best one for your business. Discover the benefits of AI client support solutions and how to solve common challenges.
Best 10 Hiver Alternatives for Team Collaboration (2024)
Learn more about the best Hiver alternatives for your business to scale. Find out help desk options for large support teams and explore their pros, cons, and pricing.
eye-oo Boosts Revenue by €177K After Installing Tidio
Check out the results Eye-oo achieved using Tidio. Discover how this eyewear multi-brand platform increased sales and conversions while slashing response times.
AI Battle: Lyro vs Zowie In-Depth Comparison (2024)
Get to know Lyro and Zowie software. Compare the two AI systems and choose the best one for your business.
AI Battle: Lyro vs Ada In-Depth Comparison (2024)
Compare Lyro to Ada CX for a number of real-life ecommerce scenarios and choose the best one for your business.
Top 4 Challenges in Chatbot Development and How to Solve Them
Solve the biggest chatbot challenges businesses struggle with. Discover four real-life chatbot problems that companies struggle with and how to overcome them.
Bella Santé Earns $66K in Sales After Switching to Lyro
Learn how Bella Sante grew sales and lead generation by implementing Lyro. Discover how this med spa automated customer service with AI chatbots from Tidio.
10 Best Front Alternatives and Competitors [Free & Paid]
Compare the best Front alternatives and choose the best one for your business. Discover pros, cons, and pricing of the top Front competitors.
15 Essential Help Desk Metrics & KPIs [+ Best Practices]
Learn the most important help desk metrics to measure your support efforts and performance. Discover how to calculate these KPIs and check out tips to improve your results.
The 10 Best Ecommerce Help Desk Software & Ticketing Systems [Reviews]
Learn all about ecommerce help desk including benefits and main practices. Check out the best ecommerce help desk software available on the market.
Wulff Beltton Hits 4.5/5 Client Rating After Switching to Tidio
Discover the benefits Wulff Beltton received after switching from Gorgias to Tidio. Learn about how this retail company boosted customer satisfaction, increased sales, and grew leads using Tidio.
ADT Security Service Boosts Sales By 17% Using Tidio
Learn about the benefits ADT Security Service gained from using Tidio. Discover how it increased the conversion rate and customer satisfaction since implementing the customer service tool.
The 10 Top SaaS Help Desk Software in 2024 [Reviews]
Compare the top SaaS help desk solutions available on the market. Discover the benefits, main features to look out for, and best practices to follow.
12 Best Help Desk Software for 2024 [Complete Guide]
Learn all about help desk software with its benefits, main features, and top tools to use. Discover how to implement the system into your website.
Endeksa Hits 138% Boost in Lead Generation with Tidio
Discover how Tidio helped Endeksa increase lead generation and slash waiting times. Also, check out how the bots’ helpful responses helped to boost their customer satisfaction.
Suitor Hits 85% Customer Service Automation With Lyro
Learn how Suitor automated up to 85% of its customer service using Lyro. Check out how this suit rental company slashed average response time by 92%.
Whatsapp Automation: Tools, Examples & How To Use It for Your Website
Discover what WhatsApp automation is and how you can create your own automated messages. Get inspired with top use case examples and check out the best tools you can use.
15 Best Discount Code Ideas To Boost Sales [Examples]
Are you thinking about using discount codes to increase your sales this shopping season? Learn how to write promo codes and use them effectively.
How to Provide Your Customers with Chat Transcripts?
Learn what a chat transcript is, why it’s important, and how to offer it to your customers. Explore the benefits of conversation logs both for your company and clients.
Best Shopping Bot Software: How To Create A Bot For Online Shopping
Curious about what shopping bots are and how to use them for your online store? Check out real-life examples of shopping bots, the benefits they bring to a business, and the best tools to use.
5 Best Live Chat for Sales Teams [+Tips & Techniques]
Learn the top techniques to use live chat for sales in your business. Compare the pros, cons, and pricing of the best sales live chat on the market to choose the right one for your business.
Retail Chatbot: Top Use Case Examples, Benefits & Tips
Discover what retail chatbots are with benefits, tips, and real-life examples. Check out the best chatbots for the retail industry available on the market.
Shockbyte Slashes Response Times With Tidio Flows
Check out how Shockbyte decreased response times and improved customer satisfaction using Tidio.
How To Use AI Customer Service: Full Guide & Examples
Get to know AI customer service and how to use it. Explore the endless possibilities of artificial intelligence and how it can elevate your support efforts.
Tidio Support Team Achieves 58% Automation With Lyro
Learn about Lyro, the newest AI conversational chatbot created by Tidio. Discover how it handles the majority of customer service conversations and slashes first response times.
Procosmet Lead Generation Surges After Installing Tidio
Learn how an Italian beauty brand boosted sales and conversion rates using Tidio. Get more details on how Procosmet used live chat and Flows to increase generated leads by 500%.
15 Easy & Proven Ways to Grow Your Email List in 2024
Learn how to effectively grow email lists using a variety of tips and techniques. Discover examples of how to get more email subscribers for your marketing campaigns.
Importance of Ratings & Reviews [Complete Guide 2024]
Discover the importance of ratings and reviews for your business. Learn which tools to use and some tips on how to collect more online reviews.
Launching Tidio AI to Empower SMBs With AI Features
Discover the new Tidio AI features and what this technology can do for your business. Learn how to use artificial intelligence technology to improve customer communication and speed up processes.
What Is Conversational AI & How It Works? [2024 Guide]
Use this guide to learn all about conversational AI including how it works, its benefits, and use cases. Discover how to create conversational AI, some best practices to keep in mind, and top platforms to use.
Ad Hoc Atelier Boosts Conversions Using Tidio Live Chat
Check out how Ad Hoc Atelier nearly tripled their conversion rates using Tidio live chat. Discover how this Italian fashion ecommerce uses Flows to slash waiting times and decrease cart abandonment rates.
Do Chatbots Increase Sales: 7 Best Sales Chatbot Examples
Check out the best sales chatbots you can use on your business website and other platforms. Learn how to make the most out of your chatbots for sales.
10 Best Chatbot APIs for Websites [+ Free AI Integrations & Docs]
Discover the most intelligent chatbot APIs on the market and compare their main features and pricing. Learn what a conversational AI API for websites is and how it works.
Who Are Biggest Shopify Competitors? Best Alternatives in 2024 [Market Share]
Shopify doesn’t suit your ecommerce business? Check out this comparison of the best Shopify alternatives to choose the right one for your online store.
What Is Omnichannel Customer Service? [Best Practices]
Discover all you need to know about omnichannel customer service with examples and benefits. Learn how to build omnichannel support to use at your company.
Shopify vs Shopify Plus: Key Differences (2024)
Looking to upgrade to Shopify Plus, but not sure if it’s the right choice for your business? Discover the differences between Shopify and Shopify Plus with comparison of pricing, features, and benefits.
9 Helpful Tips on Training a Chatbot: How to Train an AI?
Want to start chatbot training, but you don’t know where to start? Learn how to train chatbots in a few easy-to-follow steps.
NLP Chatbot Tutorial: How to Build a Chatbot Using Natural Language Processing
Dive into a complete guide to NLP chatbots to learn what they are, how they work, and how to make your own. Discover why you should use natural language processing for chatbots.
9 Best ManyChat Alternatives & Competitors in 2024
Looking for some ManyChat alternatives that will suit your business needs? Discover some of the best ManyChat competitors with pros, cons, pricing, and ratings compared.
Chatbots vs Conversational AI: Is There Any Difference?
Have you ever wondered if chatbots and conversational AI interfaces are the same? Read our guide to understand the similarities and differences between both technologies and how they can be used by companies.
What Is Customer Service Automation? [Full Guide]
Discover all you need to know about customer service automation to effectively put your client support on autopilot. Check out the pros, cons, and best software to use for your automated customer service.
Chatbot vs. Live Chat Explained: Which Is Better in 2024?
Compare chatbots vs. live chat pros, cons, and features. Learn which solution is best for your business.
10 Best Practices for Ecommerce Customer Service
Wondering how to improve your ecommerce customer service quickly? Learn all you need to know about ecommerce service with ten bulletproof practices and grow your business efficiently.
What Is Ecommerce Automation and How to Use It?
Learn all you need to know about ecommerce automation and how to use it. Check out the best ecommerce automation tools to put your business on autopilot and fully focus on its growth.
9 Best Open Source Chatbot Frameworks Reviewed [Examples and How to Choose]
Learn all you need to know about chatbot frameworks, including what they are and why you should consider using them. Discover the best open source bot frameworks and how to choose the right one for your business.
13 Best Ecommerce Live Chat for Online Stores in 2024
Check out the best ecommerce live chat software with pros, cons, and pricing. Learn what live chat for ecommerce is and how to choose the best one for your business.
17 Best Shopify Plugins & Add Ons for Ecommerce in 2024
Learn what Shopify plugins are. Discover the best add-ons for your ecommerce website with detailed reviews of main features, star ratings, and pricing.
Top 10 Gorgias Alternatives & Competitors for Ecommerce
Are you wondering what are the best alternatives to Gorgias? Check out this list of ten competitors with pros, cons, and pricing comparisons. Learn how to choose the best option for your company.
23 Best Chatbot Use Cases for Customer Service & More (2024)
Have you ever wondered what are chatbots used for? Discover real-life examples of chatbot uses for customer service, ecommerce, healthcare, and banking.
Best Finance Chatbot for Banking Services & Personal Financial Advice
What are some of the best finance chatbots out there? Discover the top nine financial bots with pros, cons, and pricing compared. Learn what are the benefits and most common use cases of chatbots in the financial sector.
10 Best Adobe Commerce Live Chat Extensions Reviewed (2024)
Looking for the best Adobe Commerce live chat extension? Discover the top ten solutions with their pros, cons, and pricing. Learn how to add live chat to your website.
18 Free CRM Software for Your Business [Reviews 2024]
Check out the best CRM software for small businesses, sales teams, and real estate companies. Learn the pros, cons, and pricing of different options to choose the right one for your business needs.
40 Best Ecommerce WordPress Themes (2024)
What are the best WordPress ecommerce themes for an online business? Discover the top 40 themes for online stores and choose the best one for your company.
Top 10 HelpScout Alternatives & Competitors [Similar Apps]
Help Scout doesn’t meet the needs for your help desk? Check out some of the top Help Scout alternatives out there and choose the best one for your business.
Ecommerce Return Policy: Examples & Templates (2024)
Discover all you need to know about ecommerce return policy and how to write an effective one for your business. Check out some templates and examples for inspiration.
All You Need To Know About Adobe Commerce (2024)
Discover what Adobe Commerce is, with its pros, cons, reviews, and more. Check out the example websites and some alternatives. Find the answer to the question: Is Adobe Commerce the right option for me?
10 Best Freshdesk Alternatives & Competitors (2024)
Check out the best Freshdesk alternatives for your business. Explore the product features, pricing plans, and ratings of each solution to find the right software for your support needs.
How Does Technology Affect Our Mental Health? [Study]
Learn how technology changes our society. Discover the negative impacts of the internet and other digital technologies on our mental health. Find out which generation is most affected by the web and how our smartphones control our lives.
Top 16 Benefits of Chatbots: Advantages for Customers & Businesses
Discover some of the key chatbot benefits for your business and your customers. Learn what are the some of the chatbot challenges and how to overcome them for great results.
500+ Best Chatbot Name Ideas to Get Customers to Talk
Pick the best name for your chatbots. Browse through different types of bot names and check out some chatbot name generators.
18 Best Zendesk Alternatives in 2024 [Detailed Reviews]
Learn about the best competitors to Zendesk. Compare various help desk options according to features, customer support, integrations, and deployment.
Top 10 Shopping Cart Abandonment Recovery Strategies
Learn how to calculate your shopping cart abandonment rate and improve it. Best strategies to optimize your checkout process and recover abandoned carts.
16 Free Chatbot Templates: Download Conversation Flow Messages
Discover the chatbot templates your business needs to grow efficiently. Learn how to use bot templates and why you should give them a go.
AI Recruitment Statistics: What Is the Future of Hiring?
Discover the results of our study about AI in recruitment. Find out which parts of the recruiting process AI can replace and how companies are using artificial intelligence in human resources.
Live Chat Icons [Examples & How To Customize Them]
Discover what a live chat icon is and decide on the one for your business. Check out examples of web chat icons for inspiration and learn how to customize them to fit your brand.
