Help Desk Software
Help your team work smarter, not harder
Improve your team's efficiency with an easy-to-use, AI-powered help desk that boosts customer satisfaction.
No credit card required
Average CSAT uplift after switching to Tidio
Average ROI for Help Desk users
Trusted by 300,000+ businesses:
Turn ticket chaos into organized support
Improve your time to resolution and customer satisfaction with a smart ticketing system. Manage, assign, and reply to customer requests in one inbox.
CSAT after switching to Tidio
Tidio not only facilitates smoother customer interactions but also empowers our team to focus on other priorities. The improved user experience has had a positive impact on our team's efficiency.
Isabelle Wålinder Isovic
Inbound Marketing Specialist
AI-powered support without the high price tag
Future-proof your service with a smart help desk fit for any business size.
Start solving customer problems within minutes
Get up and running in 10 minutes with Tidio’s simple, guided setup — start delivering excellent service right away.
Replace your outdated Help Center
Help Centers were great back in the 2010s, but modern customers expect instant support. Tidio's AI offers personalized solutions through human-like conversations.
Increase your profits without spending more
Get AI-driven support at a fraction of the cost of other solutions. Tidio is one of the most affordable help desk platforms on the market.
Scale your support capacity with email AI automation
Resolve customer queries faster and eliminate repetitive tasks. Tidio’s AI scans incoming emails, solves common problems in seconds, and gives your team more time to focus on high-priority tasks.
Offer support on all your communication channels with one tool
Handle messages from all your communication channels in a single dashboard. Reply to support forms, emails, live chat messages, Instagram, WhatsApp, and Messenger DMs without switching tabs.
Assist customers on their journeys with Live Chat
Offer a clear route for customer questions and provide immediate answers through a lightweight live chat widget.
Connect to your tools and offer better support with Tidio Help Desk
and more than 120+ tools to integrate
Frequently asked questions
Common questions about Help Desk, answered
Is Tidio Help Desk free?
Many of the features of Tidio Help Desk, such as the Live Chat, ticketing, video calls, or the multichannel shared inbox, are included in our Free Customer Service plan. However, you can only access our premium features by choosing a paid option.
What plan should I choose for Tidio Help Desk?
Customer Service plans are perfect for Help Desk, but you can create an automated help desk solution by combining them with our Flows and/or Lyro AI plans.
How can Help Desk software benefit my business?
Help Desk software helps you centralize customer inquiries, streamline work, and analyze your support performance. This, in turn, enables you to speed up your response times, increase customer satisfaction, and improve the quality of support you provide.
Is the Tidio Help Desk software suitable for small businesses?
Yes, it is. Tidio offers plans and pricing options tailored to the needs and budgets of small businesses. You can start using the Help Desk features with the Free Customer Service plan and upgrade to a paid option as your business grows.
Will Tidio Help Desk enable me to create and manage tickets?
Yes. The Help Desk ticketing system allows you to turn emails, forms, and live chat or social media conversations into tickets and route them to your team members. The ticketing system automatically filters incoming tickets, enabling you to react quickly to urgent requests. You can also add tags or notes to the tickets and prioritize them.
“We knew Tidio had a variety of features to choose from, but did not know how powerful and effective they could be. Tidio has helped us with closing sales, building trust, and quantifying the impact of customer service.”
Evelin Lopez
Marketing Manager at eye-oo
“The number one thing that has grown our business is offering that customer service experience the rest of the market has not been able to do.”
Daniel Reid
Co-founder and CEO @ Suitor
“We needed the most sustainable and efficient way to manage the traffic and improve customer satisfaction. So we implemented Tidio Flows technology.”
Görkem Öğüt
CEO & Founding Partner of Endeksa
Help your team work smarter, not harder
Improve your team's efficiency with an easy-to-use, AI-powered help desk that boosts customer satisfaction.
No card required