One Inbox - multiple channels
Manage your live chat, Instagram, WhatsApp, and Messenger DMs in a single dashboard.
Live Chat for growing ecommerce stores
Have the real-time conversations that drive conversions
Answer questions. Make recommendations. Build trust. Do it all with the new standard in Live Chat.
No credit card required
Contact sales
Trusted by 300,000+ businesses:
The easiest to use live chat software
Loved by large service departments and start-ups alike, real-time Tidio Live Chat comes out top in G2’s live chat tool ratings.
Sales-driving automated flows
Sell more with pre-designed, automated messages that engage your audience at the perfect time.
Efficient ready-to-go responses
Prepare pre-approved, automated answers and relieve your agents from repetitive replies.
Multilingual support
Answer shoppers in their preferred language. Add multiple languages to your chat widget for personalized greetings.
All-device support
Stay accessible wherever you are. Connect with customers using our versatile browser, desktop, and mobile apps.
Unique treatment for every customer
Give the right response for the context with customer details easily at hand.
How will Live Chat look on your site?
See it in situ now.
Seamless, deep integration with your platforms and apps
Connect apps like WordPress and Shopify to streamline support, automate workflows, and elevate your customer experience.
The truly live experience
No waiting. No awkward pauses. No wondering if it’s working. Just flowing, real-time conversations. It’s how live chat is meant to be.
#1 SMB app for Shopify and Wordpress
Genuinely real-time interactions
Works with
all platforms
Raise your service standard for free
Engage with your site visitors on us, with our free-forever Customer Service plan. Need more conversations? Check out our range of paid plans.
Up to 50 Handled Conversation
Up to 100 Handled Conversation
Up to 2000 Handled Conversation
Custom no.
Free
0
USD
/mo.
Starter
29
USD
/mo.
Growth
Starts at
59
USD
/mo.
Plus
Starts at
749
USD
/mo.
No credit card required
See all plans
More leads.
More easily.
More easily.
Make every chat a sales opportunity
Increase conversions and cross and up sell with tailored product suggestions through the chat widget.
Boost loyalty
Get a customer’s full history right there in your inbox dashboard. Offer personalized answers and incentives that reflect your relationship.
Manage Shopify orders without leaving your inbox
Need to edit, cancel, or refund a Shopify order? Do it all right there in your inbox dashboard.
Feed your funnel with leads
Streamlined lead generation starts here. Collect customer data and opt ins to make your marketing work harder.
Preview carts for personalized recommendations
See what’s in the customer’s cart to make smart product and service recommendations, offer discounts and preempt product related questions.
Close more deals with video calls
Need to show, not tell? Start a video call right there in the Live Chat widget.
We chose Tidio because it allows us to interact with our customers in real time. This immediate interaction enhances our customer service for website visitors, resulting in increased sales.
Isabella Wålinder Isovic
Inbound Marketing Specialist
The all-in-one solution for next level customer service
Support automation
Reach 67% support automation with Lyro, our AI agent. Automate common tasks and questions to win time for your team.
Sales automation
Boost your lead gen and sales funnels with 40+ no-code, customizable automation templates.
Smart ticketing
Turn support emails into tickets and keep track of customers requests. Monitor, prioritize, and assign customer requests.
3 steps to the new standard in live chat
1
Create and configure your account.
2
Install Tidio from your website dashboard using a dedicated plugin.
3
Customise your chat widget settings in the admin panel.
Have more conversations that drive conversions
Start for free in under 5 minutes, or book your no-commitment Tidio demo.
No credit card required
FAQ
What we’re asked most about Live Chat
Is Tidio Live Chat really free?
Yes. Live Chat is part of our free-forever plan, which lets you answer customer questions, make recommendations, close sales and more. The free plan includes 50 billable conversations each month. Our paid for plans let you engage with lots more customers.
How do I add Live Chat to a website?
Create a Tidio account
Install the dedicated WordPress plugin or Shopify app.
Alternatively, paste Tidio's JavaScript code snippet into any HTML website. Find out how here.
How long does it take to start using Live Chat on my website?
About 5 minutes. That’s about 90 seconds to create an account and install the Tidio plugin on your website. And about 3 minutes to personalize your widget and add a branded avatar image.
What is a “Billable conversation”?
"Billable conversation" refers to any live chat, ticket, email or social media channel conversation that includes a message from a human agent (you). Unanswered messages initiated by visitors/customers are not counted, ensuring you're billed only for relevant interactions. Responses from Flows and Lyro AI Agent are not counted as ‘agent replies’.
I’m on the Live Chat free trial. How long can I use the premium Live Chat features for?
The free trial, with unrestricted access to premium Live Chat features, such as Live visitor list, Live typing preview, or Native Shopify actions, lasts for 7 days. Once your trial is up, you can upgrade to a paid plan to keep your premium features, or default to our free-forever plan. Of course, you can upgrade or downgrade your plan at any time.
Do I have to be available all the time to offer online chat support?
No. Tidio lets you set a custom Do-Not-Disturb schedule and send customers automatic messages when your team’s not there. If you want to handle inquiries even when you’re offline, Lyro AI Agent can automatically answer most frequently asked questions.
Will Tidio Live Chat affect my site performance?
No. Tidio is one of the lightest and fastest live chat software solutions available. And because the app loads asynchronously, it won’t impact your resources or affect your site’s performance.