Customer Service Resources
Discover the latest trends in customer service and get expert advice from Tidio’s team. Use our library of podcasts, ebooks, case studies, calculators, and guides as inspiration for your business.
Case studies
Waldo’s Dólar Mart Transforms Customer Service with Tidio’s Lyro AI, Achieving a 60% Automation Rate in First 60 Days
Waldo's Dólar Mart boosted customer service efficiency with Tidio's Lyro AI, achieving 60% automation in 60 days. With a 207% increase in bot executions, the AI handled simple inquiries, freeing agents to focus on complex issues. This rapid solution improved omnichannel support and customer satisfaction ahead of a major shopping event.
HairMax Transforms Customer Experience with Tidio’s Lyro AI, Saving 7,800 Support Hours Annually
HairMax leveraged Tidio’s Lyro AI to automate customer support, resolving 73% of inquiries and saving 7,800 hours annually. The solution improved efficiency and customer satisfaction.
From Overwhelmed to Optimized: How Adjoe Transformed Customer Support with Tidio
Adjoe transformed their customer support with Tidio’s automated chatbot, handling over 10,000 inquiries monthly and reducing email volume by 80%. This innovative solution allowed them to scale efficiently without increasing team size.
CoveSmart Revolutionizes Customer Support with Tidio’s Lyro AI, Achieving a 70% Increase in Self-Service Resolution
CoveSmart transformed their customer support with Tidio's Lyro AI, reducing response times by 80% and increasing self-service resolution by a remarkable 70%. The AI solution effectively managed troubleshooting for multiple generations of security systems while supporting Spanish-speaking customers, allowing their team to scale efficiently with growing demand.
Jiffy.com Transforms Customer Experience with Tidio’s Lyro AI, Achieving 53% Resolution Rate
Jiffy.com, the leading US online reseller of blank imprintable clothing, implemented Tidio's Lyro AI to transform their customer support. With just 10 employees generating $2.1 million annually, they achieved a 53% AI resolution rate, allowing their small team to focus on complex needs while handling growing inquiries across expanded product lines.
Podcasts
How To Use Customer Experience And AI To Drive Retention And Sales
Learn how to use customer experience and AI to drive sales in this eCommerce Fastlane podcast
The Future of eCommerce Success: How AI is Revolutionizing Customer Experience
Explore the advantages AI can bring to customer service in this 2X eCommerce podcast
Scale Up By Learning To Communicate With Your Customers
Discover the opportunities you can unlock with better customer communications
Turning Customer Service Into More Sales
Find out Tidio users are sharing their success stories and experiences while generating sales through exceptional customer service.
Your 2025 Guide to Customer Experience
Discover the best tactics you can use to improve customer experience
Why Customer Experience is Crucial in 2025 and beyond
Listen to this podcast and discover why customer experience can make or break your online sales
Ebooks
Improve your ecommerce service with hybrid chatbots
See how to drive engagement with rule-based and AI chatbots
Prepare your Help Desk for success with a strategic checklist
Discover 30 essential components for a successful Help Desk.
2025 Holiday Customer Service Blueprint
Keep your service levels high with this automation guide.
Sales Tactics Bundle for Your Ecommerce Growth Strategy
Learn 8 ways to increase your sales with AI & automation
Replicate in-store shopping experience with Flows
Discover 12 ways to simulate in-store experiences online
Automate Sales and Lead Generation with AI & Flows
Explore eCommerce growth hacks for automated service
Prepare your business for AI-assisted customer service
Automate customer service with 10 step-by-step strategies
Comparisons
Compare Tidio with Zendesk and see how it holds up
Explore the crucial differences between the two platforms
Discover how Tidio performs compared to LiveChat
Learn more about the pros and cons of Tidio and LiveChat
Tidio vs. Intercom: Which one should you choose?
See the differences between Tidio and Intercom
Tidio vs. Gorgias: Which is right for your store?
What’s the best customer service platform for Shopify stores?
Webinars
Reducing Customer Service Costs During High Traffic Periods
Get 9 practical tips to handle seasonal challenges from customer service experts.
Winning Holiday Season Customer Service
Discover 3 powerful strategies to ensure outstanding service during high demand periods.
Set up your AI support agent in 10 minutes
See how to set up Tidio and automate questions with Lyro AI Agent.
Holiday season
Prepare for the holiday rush
Improve your seasonal performance with expert guides and strategies.
Calculators
Estimate Your Extra Monthly Revenue with Sales Flows
Calculate your potential sales uplift with sales Flows
Discover your customer service ROI with Tidio
Find out how Tidio transforms your service efficiency.
Offer great service. Win loyal customers. Repeat 24/7
Improve customer satisfaction with Live Chat, automation, and conversational AI.
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