Customer Service Resources
Discover the latest trends in customer service and get expert advice from Tidio’s team. Use our library of podcasts, ebooks, case studies, calculators, and guides as inspiration for your business.
Case studies
GameBoost Returns to Tidio, Achieving 86% Resolution Rate and Customer Support Automation
GameBoost, a leading gaming marketplace, returned to Tidio after struggling with expensive, poorly-performing AI solutions, now leveraging Lyro AI to handle repetitive customer inquiries with exceptional efficiency.
Monster Tires Cuts Hours of Weekly Phone Calls with Tidio’s AI Agent
Monster Tires streamlined their customer support and ecommerce Sales process with Tidio's AI-powered platform, dramatically reducing time spent by sales reps on phone calls while increasing website engagement and simplifying their online sales quote process.
Secureframe Replaces Old Bot, Gains 20x Resolution Rate with Lyro AI
Secureframe replaced their previous AI chatbot with Tidio's Lyro AI, increasing resolution rates from 2-3% to 53% while streamlining complex compliance inquiries for their technical platform.
MattressNextDay Saves Over 400 Hours Monthly with Lyro AI
Award-winning UK mattress retailer streamlines customer support operations with AI-powered automation, delivering faster responses while reducing agent workload and maintaining exceptional service standards.
Global Travel Enhances Team Workflow and Support Experience with Tidio
Global Travel transformed its customer support operations by implementing Tidio's AI-powered platform, successfully routing conversations between sales and service teams while increasing engagement rates and enhancing customer response times.
Podcasts
How To Use Customer Experience And AI To Drive Retention And Sales
Learn how to use customer experience and AI to drive sales in this eCommerce Fastlane podcast
The Future of eCommerce Success: How AI is Revolutionizing Customer Experience
Explore the advantages AI can bring to customer service in this 2X eCommerce podcast
Scale Up By Learning To Communicate With Your Customers
Discover the opportunities you can unlock with better customer communications
Turning Customer Service Into More Sales
Find out Tidio users are sharing their success stories and experiences while generating sales through exceptional customer service.
Your 2025 Guide to Customer Experience
Discover the best tactics you can use to improve customer experience
Why Customer Experience is Crucial in 2025 and beyond
Listen to this podcast and discover why customer experience can make or break your online sales
Ebooks
Scale Customer Acquisition in Ecommerce with AI
As businesses struggle to keep up with rising customer expectations and repetitive tasks, AI agents step in to handle 50% of support queries and automate workflows.
How AI Agents Reshape Customer Support in Fintech
Learn how AI agents help fintech companies stay competitive.
The new helpdesk is here—get ready
While others adapt, will your business be left behind? Embrace the new helpdesk tech and trends to stay competitive.
Improve your ecommerce service with hybrid chatbots
See how to drive engagement with rule-based and AI chatbots
Prepare your Help Desk for success with a strategic checklist
Discover 30 essential components for a successful Help Desk.
2025 Holiday Customer Service Blueprint
Keep your service levels high with this automation guide.
Sales Tactics Bundle for Your Ecommerce Growth Strategy
Learn 8 ways to increase your sales with AI & automation
Replicate in-store shopping experience with Flows
Discover 12 ways to simulate in-store experiences online
Automate Sales and Lead Generation with AI & Flows
Explore eCommerce growth hacks for automated service
Prepare your business for AI-assisted customer service
Automate customer service with 10 step-by-step strategies
Comparisons
Pick the best AI-powered support
Learn the differences in main features and pricing of Tidio vs re:amaze.
Ada vs Tidio: choose the smarter solution
Choose the best platform for your business needs.
Choose the best AI-powered customer service
Learn the comparison between Crisp and Tidio.
Pick the solution that actually works
Decide which customer service platform is best for your business.
Choose the smarter solution
Compare main features and pricing of Tidio vs Freshdesk.
Get the solution with seamless AI automations
Check out the differences between the two platforms.
Pick the AI customer service that delivers results
Learn which platform is best suited for your needs.
Check which AI solution holds best
Discover how Manychat compares to Tidio.
Compare Tidio with Zendesk and see how it holds up
Explore the crucial differences between the two platforms
Discover how Tidio performs compared to LiveChat
Learn more about the pros and cons of Tidio and LiveChat
Tidio vs. Intercom: Which one should you choose?
See the differences between Tidio and Intercom
Tidio vs. Gorgias: Which is right for your store?
What’s the best customer service platform for Shopify stores?
Webinars
Reducing Customer Service Costs During High Traffic Periods
Get 9 practical tips to handle seasonal challenges from customer service experts.
Winning Holiday Season Customer Service
Discover 3 powerful strategies to ensure outstanding service during high demand periods.
Set up your AI support agent in 10 minutes
See how to set up Tidio and automate questions with Lyro AI Agent.
Holiday season
Prepare for the holiday rush
Improve your seasonal performance with expert guides and strategies.
Calculators
Estimate Your Extra Monthly Revenue with Sales Flows
Calculate your potential sales uplift with sales Flows
Discover your customer service ROI with Tidio
Find out how Tidio transforms your service efficiency.
Offer great service. Win loyal customers. Repeat 24/7
Improve customer satisfaction with Live Chat, automation, and conversational AI.
No credit card required