Eliminate up to 90% of low-level support questions with Lyro AI

Answer common questions with AI

Time is precious. Tidio’s Lyro AI answers up to 90% of customers in seconds while matching the quality of your human support. Lyro AI is designed for customer service. It uses only your data to answer questions, reducing the risk of inaccurate or misleading answers.

Respond to every customer, 24/7

Let AI take over during peak hours and overnight shifts. Lyro AI responds instantly across channels, ensuring seamless coverage during high-demand periods and outside business hours. And if customers need more help, Lyro opens a ticket for your team.

Eliminate repetitive tasks

Give your agents more time for personalized, meaningful interactions. Have Lyro AI take care of constant busywork, such as checking order statuses or creating tickets. If you’re on the Plus or Premium plans, our team will develop automations specifically for your business needs.

Solve 50% of inquiries, guaranteed

Lyro AI Chatbot is the top-performing AI agent on the market, far outpacing competitors. While other solutions can't hit the 50% automation threshold, we guarantee it. If you're a Plus or Premium user, our team will implement Lyro AI for you and automate over 50% of customer inquiries, usually within a month.

Provide real-time support on your website

Keep visitors engaged by answering their questions in real time through an advanced yet lightweight live chat widget. With features like canned responses, video calls, order management, and multilingual support, Tidio is the top-rated live chat tool on Shopify and G2.

Measure the data that impacts your business

Get detailed insights into key business metrics. Use Tidio Analytics to learn more about your audience and optimize your support strategies. As a Plus or Premium user, you’ll get custom analytics dashboards designed by our team to match your business goals.

Keep track of all customer requests from one inbox

See all your conversations in one place. Respond to support forms, emails, live chats, and DMs from Instagram, WhatsApp, and Messenger without switching tabs. Organize, prioritize, and assign customer requests to ensure faster resolutions.

Spot urgent requests at a glance

Tidio's AI organizes your inbox based on conversation topic, so your agents can see and prioritize important chats with ease. Use custom filters and automatic ticket routing to speed up your response times and assign conversations to the right teams.