Win up to 70% of your team’s time back with Lyro AI Chatbot

Flows

• Exclusive to Tidio users
• Are triggered by specific actions and can engage users proactively
• Follow user-defined rules and scripts to answer customer questions
• Perfect for answering simple, pre-defined questions.

Lyro

• Available on Tidio. Can also be integrated with other customer service tools.
• Learns from your support content and then uses artificial intelligence and natural language processing to understand questions and provide the appropriate answer.
• Understands the intent behind customer questions and uses solely your support content to generate personalized responses.
• Is not restricted to pre-defined questions. Lyro can answer complex questions in a human-like manner based on your support content.   Keep in mind that you don’t have to choose between Lyro and Flows. You can use both solutions at the same time to provide exceptional service to your customers.

No, we are not. We use Claude (Anthropic AI) and our in-house models to power Lyro. We use Claude because this Large Language Model (LLM) has been developed with the goal of becoming helpful, honest, and harmless - making it the most trustworthy LLM on the market.

ChatGPT

• Role - Designed for general conversation, small tasks and entertainment
• How it works - Interprets massive sets of data it has learned during its training process
• Efficiency - Generally efficient for broad conversations, but may produce low-quality or wrong answers when asked for details

Lyro

• Role -Designed to provide customer service and support
• How it works - Interprets only your data to generate its responses
• Efficiency - Provides detailed responses based exclusively on your support content, minimizing the probability of wrong answers

No. Every Tidio account starts with 50 Lyro conversations for free, and all users can access better limits with our paid Lyro plan.

Lyro is not available to businesses operating in certain industries, such as medical & healthcare, gambling, investing, weapons & ammunition, and several others.

A Lyro conversation is a customer interaction that has at least one reply from our AI chatbot.   Even if Lyro replies a dozen times or more to solve the customer’s problem, or if the customer leaves the website and returns to the chat at a later time, that still counts as a single conversation.

Every Tidio account starts with 50 Lyro conversations, but the limit does not refresh for free. You can access higher Lyro conversation limits with our Lyro plan.   If you’re using the Lyro plan, your limit refreshes 30 days from the moment you made the payment.

Your first 50 Lyro conversations are free. You can access more conversations with the Lyro plan:

• 50 conversations - $39

• 100 conversations - $75

• 150 conversations - $110

• 200 conversations - $140

Yes. Contact us to access custom Lyro conversation limits.

Lyro Connect is Tidio’s newest feature. We know that switching from one customer service system to another can be difficult and we wanted to make it easy for you to use AI for support.   That’s why we upgraded Lyro - our AI chatbot - so you can add it as an extension to your existing customer service software.   This way, you can use Lyro to provide AI assistance without having to go through the hassle of changing platforms.

Lyro Connect is available only with Plus and Premium subscriptions. A Lyro conversation starts from $0.5. Our sales representative will explain the pricing structure during your demo call.

Lyro Connect enables you to access Lyro without changing your support platform. Here’s how it works:

• Integrate Lyro with your existing support solution through Lyro Connect

• Share your support content with Lyro and activate it

• Lyro uses your support content to formulate its answers and provide personalized assistance to multiple customers at once

• If a customer asks a question that’s outside Lyro’s knowledge, the AI chatbot creates a ticket in your support solution so a real agent can answer

Yes. We use Claude (Anthropic AI) to power Lyro. Claude is the most secure LLM on the market right now. It uses best practices for data handling and retention.

Lyro automatically scrapes your support content and uses it as its knowledge base. If the required information is part of your support content, Lyro will answer the customer’s question. If the answer is not part of your support content, Lyro will automatically forward the question to a human agent.

• Increase customer satisfaction: Tidio’s Lyro analyzes customer questions and delivers human-like answers in seconds. This enables your customers to receive the information they need 24/7, increasing their satisfaction.
• Increase your support team’s efficiency: Lyro detects and answers questions about order status, shipping policies, product availability, and more, within seconds. This frees up your operators to focus on complex or profitable issues so you can make your business more profitable.
• Scalable solution: Lyro learns new answers as your business grows and your needs change. The AI chatbot learns new information as you expand your knowledge base, so it can create new automated workflows as opportunities arise.

Yes, it is - our support team automated 58% of customer questions using it, and we have a complex product. Some users have even better results, automating 70% of inquiries.   And its machine-learning algorithm makes it more effective over time. Lyro measures the helpfulness of its answers after customer interactions. Then, Lyro uses the data to adapt to incoming questions.   You can also help Lyro get even more accurate over time by assessing its performance and providing it with more FAQ content to fill in its blind spots. This enables Lyro to answer more questions, reducing your customers’ waiting time even further.

Yes, Lyro is easy to set up and use. In addition, you can learn how to get the most out of the AI chatbot with our free course Empowered Customer Service with Lyro AI Chatbot. This is a self-paced course that takes about one hour to complete.