Let our team handle Lyro AI Chatbot’s setup for you. Provide us with your support content and we'll take care of implementing and testing Lyro to guarantee precise responses.
Tidio Premium Customer Service Suite
Maximize your customer service ROI with expert guidance
Improve your customer service results from week one with done-for-you automation, tailored optimization strategies, and custom limits.
Boost customer satisfaction (CSAT) by
17.3%
Improve lead generation by
645%
Lower your first response time (FRT) by
24.5%
Close more sales by
150%
Boost customer satisfaction (CSAT) by
17.3%
Improve lead generation by
645%
Lower your first response time (FRT) by
24.5%
Close more sales by
150%
Tidio’s team automates 50%+ of your customer support, usually within a month.
30 days
Customer support automatization
0%15
1
Our team will customize Lyro AI Chatbot to automate time-consuming tasks, significantly reducing your team's weekly workload.
Your Success Manager works with you to identify and automate repetitive processes, lowering your team’s workload and improving efficiency.
Scale with custom limits and exclusive features
Grow your business with features designed to maximize your impact. Solve more customer problems with tailored conversation, AI, and automation limits.
Improve your efficiency with tailored limits
Get personalized conversation, AI, and automation limits based on your website traffic and business needs.
Personalized branding
Work with our team to customize the appearance of your chat widget with branded visuals, animations, and more.
Departments
Route every conversation to the right department or agent so your team can respond faster and increase customer satisfaction.
Multilanguage & Multisite
Deploy the live chat widget across multiple websites so your support team can monitor all messages from a unified dashboard.
Grow your business with expert customer service strategies
Join thousands of small and medium companies worldwide delivering outstanding customer experiences with personalized guidance.
“The number one thing that has grown our business is offering that customer service experience the rest of the market has not been able to do.”
Daniel Reid
Co-founder and CEO @ Suitor
76%
of visitors don’t request transfer to a human agent
Customer Service Automation
% of queries resolved over time
97%
decrease in the average response time
Recommended by 100K+ businesses of all sizes
Boost your revenue with specialized advice
Expand and improve your funnels with done-for-you automation. Get regular updates on your performance and achieve your goals faster with personalized optimization recommendations.
Skip the guesswork with customized automation
Work with your Success Manager to automate your funnels. Our team helps you identify Flows that move the needle in your industry and tailors them to your business needs and specifications.
Automate processes in third-party tools
Get custom Flows for seamless data exchange with third-party tools through API integrations, automating essential business processes.
Make the most out of your automation limits
Receive periodic updates on the effectiveness of your Flows, along with strategies for further optimization.
Build your own Flows with personalized training
Learn how to build your own Flows from the best. And if you get stuck, our team is here for you 24/5.
Make work easier for your customer service agents
Give your team the advanced help desk features they need to solve customer problems faster.
Simplify your team's move to Tidio
Ensure that every team member is proficient in using the array of features at their disposal. Your Success Manager conducts tailored training sessions for your agents and admins with a focus on your specific use case.
Workflow optimization
Receive actionable advice on boosting your workflow efficiency and improving critical support KPIs from our experts.
See how your team manages topics
Gain insights into how individual team members discuss various subjects. Your Success Manager designs smart views for your admins so they can analyze specific conversation topics.
Grow with premium security, support, and flexibility
Secure and compliant
Adjust security and permission settings for each team member. We guarantee data encryption and compliance to the latest GDPR and CCPA regulations. Our Type 2 SOC 2 examination is in progress.
Priority requests
Secure a product development process that aligns with your business objectives. Our team prioritizes your feature requests to maximize your return on investment.
Personalized support
Take advantage of 24/5 priority support. And if you encounter complex problems, your Success Manager is committed to solving them within 24 hours.
We integrate Tidio with your business tools
120+ tools available to power your workflow
Maximize your customer service ROI with expert guidance
Frequently Asked Questions
Your questions about Tidio Premium, answered
Why should I pick Tidio Premium?
Compared to Tidio’s core plans, Tidio Premium offers
- Tailored limits
- Customization
- Exclusive features, such as Departments, multisite & multilanguage support, or API access
- Expert guidance so you can skip the guesswork, such as working with an implementation team and a dedicated success manager.
How can Tidio Premium help my business?
Tidio Premium focuses on four business objectives: providing AI support, automating support tasks, lead generation, and boosting revenue. Your success manager will work with you to define your KPIs, report on your progress, and offer improvement suggestions.
Why do I need Tidio Premium?
Tidio Premium helps engage more of your visitors, improve their experience, and turn them into customers. Our experts will set up Lyro AI Chatbot and will build Flows for your website so you can reach your business objectives.
How much does Tidio Premium cost?
Tidio Premium is a fully customizable plan. Every Tidio Premium subscription includes our exclusive services - implementation specialist, dedicated customer success manager, and training.
The final price of your subscription is correlated to the number Flows triggers and AI support you need, but our sales team will work with you to create a custom solution that fits your budget.
How long will the implementation take?
Implementing Tidio Premium generally takes one or two weeks. However, the process can take four weeks or more, depending on the complexity of your solution. The customer success team will let you know how long it will take during your call.
What does the onboarding process look like for Tidio Premium users?
Once you’re a Tidio Premium user, you’ll have a call with your dedicated success manager to discuss your goals and requirements. The success team, along with the implementation specialists, will customize the solution for you and schedule training sessions for you and your team.
Your success manager will stay in touch with you throughout your subscription, and you can always contact them if you need any help.
How many Flows triggers do I need?
Our team will work with you to determine how many Flows triggers you need based on your monthly website traffic and your business goals. Some businesses can get by with 1,000 Flows triggers while others need tens of thousands to make things easier for their support teams.
What is the difference between Tidio's Flows and Lyro?
Flows rely on pre-designed paths while Lyro uses artificial intelligence and natural language processing to understand questions and have human-like conversations with customers. Lyro uses your support content to provide detailed answers and make sure customers are satisfied with their answers.
Can I customize the live chat widget?
Yes, you can. All Tidio Premium users can customize the appearance and behavior of their live chat widget. Our team will work with you to create a widget that matches your brand’s style.
Can I use Tidio Premium on multiple websites?
Yes, Tidio Premium enables you to cover multiple websites at the same time.
Can you build Flows for me?
Our team will build Flows based on your objectives and train you and your team on how to use Tidio to its full potential.